Zafer Salih

Experience

• 

  Qareeb for delivery services

  Jun 2020 - Mar 2021

  Supervisor
• 

  J Project Real Estate

  Mar 2021 - Feb 2022

  Sales Representative

  Effectively analyzed customer needs to promote the desired products, closing an average of 5 successful deals per month.• Demonstrated strong negotiation skills in securing favorable sales terms and prices, exceeding targets with 15% increase in sales revenue.• Fostered and maintained robust customer relationships, leading to a significant 25% increase in customer referrals.

• 

  International Nile Club

  Sept 2021 - Jul 2023

  Supervised a team of 10 individuals and successfully managed over 55 events, including large-scale international conferences such as SISAAfrica and ZAIN.• Generated and analyzed reports, offering valuable insights and recommendations to enhance team performance and productivity. Maintained a strong focus on client satisfaction, resulting in a remarkable 90% positive feedback rate and numerous recommendations.• Proactively resolved complex issues and liaised with cross-functional departments to ensure the seamless execution of events.

  • Assistant Manager

    Sept 2022 - Jul 2023

  • Customer Service Agent

    Sept 2021 - Aug 2022
• 

  Expo City Dubai

  Nov 2023 - Dec 2023

  Operation Support Specialist

  Effectively communicated and collaborated with a diverse range of individuals across various job functions and levels.• Collaborated with the management team to ensure the quality of customer service, leading to a 15% improvement in customer satisfaction ratings.• Worked closely with 3 cross-functional teams to streamline the customer journey and elevate the overall experience, resulting in a 30% reduction in customer complaints.• Promptly addressed inquiries and resolved complaints received via both in-person interactions and phone calls, maintaining a customersatisfaction rating of 95%.• Managed escalated customer issues, providing innovative solutions to complex problems, resulting in a 30% decrease in unresolved customer issues Show less