Mohammad Mousa

Experience

• 

  Mahfouz pharmacy

  Jul 2019 - Aug 2019

  Community Pharmacist Trainee
• 

  صيدلية الطيب

  Feb 2020 - Jul 2021

  صيدلي

  مدير شيفت في صيدلية الطيب بكامل المهمات من تحضير وبيع المستحضرات الطبية وتوريدها والتعامل مع برنامج الفارما فلاي

• 

  Children's Cancer Hospital - Egypt 57357

  Aug 2020 - Oct 2020

  Clinical Pharmacist trainee
• 

  UX Centers

  Jul 2021 - Aug 2022

  Technical Support Specialist

  business customers technical support

• 

  Al tyb pharmacies

  May 2022 - Sept 2023

  Registered Pharmacist

  Full-time Pharmacist, in charge of a full shift, dispensing drugs, prescribing OTC, doses calculattions, doses adjustments with chronic diseases, online advertising

• 

  Egyptian Armed Forces

  Aug 2022 - Sept 2023

  Hospital Pharmacist

  Hospital Pharmacist in Tanta outpatient military clinics

• 

  Elements Realty

  Nov 2022 - Aug 2023

  Telesales Specialist

  I used to work as a realestate telesales agent, it was a cold calling job, calling potential customers

• 

  INTELCIA

  Aug 2023 - Jun 2024

  Technical Support Specialist

  Technical Support Specialist working with Optimum Telecommunications account

• 

  Dar Ismail Hospital

  Mar 2024 - now

  Clinical Pharmacist and Pharmacovigilance Officer

  Clinical pharmacist in NICU department, reviewing medical charts, providing consultation for doctors regarding medications doses and contraindications, also handles everyday task of a full time pharmacovigilance officer

• 

  Revibe

  Jun 2024 - now

  At Revibe, I oversee the company’s online presence by monitoring brand mentions, reviews, and social media channels. I proactively address customer concerns, swiftly resolve issues, and turn negative experiences into positive ones. By analyzing sentiment data, collaborating cross-functionally, and devising strategic communication plans, I protect Revibe’s reputation while fostering lasting relationships. My role demands strong problem-solving abilities, empathy, and a focus on consistent brand messaging. With keen attention to emerging trends, I ensure Revibe remains trusted, transparent, and empathetic. Ultimately, I aim to boost loyalty, drive sustainable growth, and cultivate a robust, respected online image that resonates globally across markets. Show less

  • Reputation Management

    Feb 2025 - now

  • Customer Insights Analyst

    Nov 2024 - Feb 2025

  • Customer Service Specialist

    Jun 2024 - Nov 2024
• 

  Maple and North

  Oct 2024 - now

  Operations Specialist

  At Maple & North, I lead operational excellence by streamlining processes, coordinating teams, and driving projects that elevate service delivery. My role involves proactive planning, effective resource management, and continuous improvement initiatives to guarantee efficiency across departments. By analyzing performance data, refining workflows, and implementing clear standards, I create a culture of accountability and agility. I collaborate closely with cross-functional leaders to align strategies, meet objectives, and ensure cost-effective operations. With a focus on quality control and process innovation, I ensure Maple & North remains competitive while delivering results. My commitment fosters a dynamic environment that supports growth and success. Show less