Deep Enrich
Andrea Coto
Technical Support
129 followers
Costa Rica
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About me
Project manager
Education
Universidad Nacional, Heredia. Costa Rica
-Bachillerato Relaciones InternacionalesInstituto Nacional de Aprendizaje
2019 - 2019Técnico en Informática Informatics
Coursera
2022 - 2023Google Project Management: Professional Certifícate Completed
Universidad de Costa Rica
2008 - 2010Cisco Academy IT Fundamentals 1,2- CCNA1,CCNA2,CCNA3 Networking
Experience
Hewlett Packard Enterprise
May 2010 - Nov 2012Technical Support. Solved support tickets for hardware and software issues on servers,storage and otherdevices attending to high quality standards.. Software support to Windows servers, Linux, ESXi.. Experience working under presure and following high quality standards.
Convergys
Aug 2016 - Jun 2018Technical Support Help Desk. Active Directory tasks related to user account.. Hardware and software support via chat, phone, email, tickets.. Provided technical support in order to fix issues in OS Windows, Mac, Android.. Developed backoffice experience such as cleaning databases, managing vending machines inventory.
Tecnología
Jul 2018 - May 2022Coordinador de servicio técnicoTireless researcher. For years I have been working on developing knowledge and experiences across different disciplines.
Confidential
Nov 2021 - Aug 2023Especialista en soporteTechnology
Aug 2023 - Apr 2024Coordinador de gestión de proyectos
Licenses & Certifications
- View certificate
Coaching Conversations
University of California, DavisMar 2024
- View certificate
Setting Expectations & Assessing Performance Issues
University of California, DavisMar 2024
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