Yusuf Maung

Experience

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  Avenues Pet Clinic

  Jun 2005 - Jan 2015

  Veterinary Technician
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  Hilton

  Dec 2011 - Feb 2013

  Front Desk Staff

  - Maintained a high standard of service while dealing with high volume/high occupancy situations at a predominantly business hotel. Resolved issues to the satisfaction of all parties.

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  Salt Lake City Public Library

  Jan 2013 - Apr 2016

  - Managed conference room and meeting room bookings including scheduling, room tours and audiovisual equipment requests.

  • Associate Librarian

    Feb 2015 - Apr 2016

  • Library Assistant

    Jun 2013 - Feb 2015

  • Library Aide

    Jan 2013 - May 2013
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  Salt Lake City Public Library

  Jul 2016 - May 2021

  - Handled Missing Part/Damaged Item processing and billing for the City Library system.- Executed passport applications, took passport photos, and answered questions regarding the passport process.- Served on multiple committees including In-Person Services, the Reopening Task Force, and First Floor Refresh. - Handled daily, monthly, and vacation schedules for the branch.- As a Librarian in charge, oversaw day to day activities, responded to problems that arose, and worked closely with patrons and staff to solve a variety of issues. - Coordinated and approve room requests through Communico and in-person.- Wellness Committee Co-chair- EDI Council Member - Supported the Executive Director, Deputy Director, and Library Board to manage system-wide projects and day-to-day procedures including policy implementation, overseeing certain vendor activities, and assisting with Board Meeting Facilitation.- Collaborated with the management team and staff throughout the system on projects including Community Leader Workshops and the creation of the Equity, Diversity, and Inclusion Council.- Served as the City Library GRAMA Officer. - Led and assisted with Code Club and Minecraft Tech Club sessions in addition to other branch programming.- Assisted patrons with troubleshooting portable devices and accessing electronic materials.- Maintained branch magazine collections and managed the Collection Highlights display.

  • Circulation Assistant/Passport Agent

    Jan 2020 - May 2021

  • Library Assistant

    Jul 2019 - Jan 2020

  • Administrative Services Associate

    Mar 2018 - Jun 2019

  • Library Assistant

    Jul 2016 - Mar 2018
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  International Rescue Committee

  Jun 2021 - Sept 2022

  - P3 AOR (Affidavit of Relationship) Specialist - Supported the UN High Commissioner for Refugees Family Reunification Priority by working closely with eligible clients to gather documents and submit applications to petition for family members overseas.- Worked one-on-one with clients to fill out a variety of immigration-related applications including green cards, citizenship, and family petitions.- Managed the Immigration Team texting line and email account by responding and following up on 40+ unique incoming communications received from clients, organizations, and community members on a daily basis. - Oversaw the Utah Immigration Collaboration referral phone line by screening 10+ incoming calls daily and referring them to organizations within the Collaborative based on caller needs. Roughly 90% of these calls took place in Spanish. - Served as Immigration Team cashier by collecting and submitting incoming payments to the Finance Team. Show less

  • Micro-Enterprise Development Program Specialist

    Jul 2022 - Sept 2022

  • Immigration Administrative Specialist

    Sept 2021 - Jul 2022

  • Administrative Specialist

    Jun 2021 - Sept 2021
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  Salt Lake City Corporation

  Nov 2022 - now

  - Collaborate with team and various departments to increase communication outreach and engagement.- Create, manage, and maintain company social media pages and profiles.- Track metrics on content, views and overall audience engagement.- Stay current with social media and digital communication trends and best practices.- Performs post-production editing of photo and video segments for social media platforms from a variety of sources and in a variety of formats using industry standard tools. Show less - Supported the development of an engaged community within Salt Lake City. Proactively invites and encourages people to participate in these opportunities, whether in-person, online, orotherwise.- Conducted research on assigned issues, performs analysis, and assesses public response legislative, fiscal, and political impacts of public policy issues. Develops communication strategies for city initiatives, models or scenarios to simulate economic, land use or legislative impacts.- Watched for emerging issues and trends in constituent feedback and complaints. Ensures that trends and emerging issues are reported to leadership as appropriate. Show less

  • Social Media Manager

    Jul 2023 - now

  • Civic Engagement Project Specialist I

    Nov 2022 - Jul 2023