Horacio Casas Villarreal, CHRM, SHRM-SCP

Experience

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  Advanced Call Center Technologies

  Jun 2007 - Dec 2013

  • Supervise a team of Telesales agents by assigning responsibilities, delegating work, scheduling, and training employees. • Actively pursue a team environment focused on the achievement of goals, high quality standards, and high performance set by the Client. • Ensure Telesales Team meet required goals and requirements concerning sales per hour and conversion per hour to communicate with potential customers and attempt to sell ACT products and services. • Ensure new and existing Telesales Team are coached and trained in sales skills, performance, and quality metrics. • Ensure assigned staff properly and accurately documents the status of accounts indicating progress, leads, and disconnected phone numbers. • Provide effective feedback to staff and indicate specific performance areas of improvement. • Maintain individual and department productivity reports publishing daily, weekly, monthly, and year to date statistics, and follow up in a timely manner to ensure customer satisfaction. • Ensure employee compliance with all ACT fraud prevention processes, Client expectations and requirements, and Federal guidelines and procedures. • Accountable for all decisions, actions, and directives with respect to job responsibilities. • Responsible for progressive discipline with regards to attendance, performance and termination. Show less

  • Human Resources Administrator/Recruiter

    May 2010 - Dec 2013

  • Sales Supervisor

    Jun 2007 - May 2010
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  Goodwill Industries of Central Arizona

  Dec 2013 - May 2015

  Senior Career Advisor

  Designed and implemented robust career development curricula, integrating industry trends and employer feedback, leading to a 27% increase in student engagement and success. Fostered and sustained strong relationships with key employers and industry professionals, securing internships, job placements, and student networking opportunities.• Achieved a 34% increase in job placement rates for graduates by developing targeted career preparation programs and establishing partnerships with local employers Show less

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  Advanced Call Center Technologies, LLC

  May 2015 - Jun 2016

  Human Resources Business Partner

  Aligned HR strategies with business goals across national and international sites, ensuring global consistency in HR practices and policies. Collaborated with senior management to design and enforce HR policies that supported organizational growth and employee welfare. Conducted comprehensive workforce analyses to identify and address skill gaps, facilitating targeted training initiatives and succession planning. • Implemented an Applicant Tracking System (ATS) in the Recruiting department, reducing overtime by 25% and streamlining the hiring process.• Improved employee retention by 21% through strategic alignment of recruiting efforts with operational needs, enhancing overall workforce stability.• Developed and executed targeted employee engagement and development programs that boosted job satisfaction and productivity Show less

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  Arizona Department of Economic Security

  Jun 2016 - Oct 2017

  Arizona State Monitor Advocate

  Enforced compliance and maintained program integrity, receiving commendations for outstanding performance and dedication. Monitored and evaluated state programs to ensure adherence to federal and state regulations. • Conducted regular audits and reviews that contributed to continuous improvement in program execution and efficiency.• Liaised with government officials to advocate for necessary policy adjustments and resource allocations, enhancing program outcomes.

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  Advanced Call Center Technologies, LLC

  Oct 2017 - Aug 2019

  Human Resources Manager

  Implemented performance objectives and coaching strategies to foster employee development across the organization. Enhanced talent management processes, leading to improved employee performance and satisfaction. • Designed and executed professional development programs that contributed to a skilled and adaptable workforce.• Coordinated and led employee training sessions that aligned with corporate goals and strategic initiatives.

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  U.S. Department of Commerce

  Aug 2019 - Mar 2020

  Partnerships Specialist

  Promoted partnerships with government entities and local organizations through dynamic presentations and strategic meetings. Developed and maintained robust partnerships with local organizations, businesses, and community leaders to elevate census awareness. • Implemented culturally sensitive outreach programs targeting diverse and underserved populations.• Led comprehensive public awareness campaigns that significantly enhanced community knowledge about the importance of the census.

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  TLC CUSTOM FARMING COMPANY, LLC

  Mar 2020 - now

  Human Resources Manager

  Develop and implement comprehensive HR policies encompassing onboarding, employee development, benefits, payroll, and compliance. Oversee multi-state SUI registration and compliance reporting, including OSHA, DOL, EEOC, ACA, and H2A requirements. Lead training initiatives across Arizona and California, boosting adherence to company policies and enhancing safety protocols. Select, implement, and manage communication devices and HRIS, optimizing data management and communication efficiency. Collaborate with the executive team to enhance organizational HR systems, policies, and practices through expert strategic advice. • Bridged Human Resources and Senior Management by aligning goals with the strategic vision of the company.• Fostered a robust connection between employees and operational teams, enhancing employee satisfaction.• Established and led training and development programs increasing employee productivity. Show less