Shijin Babu

Experience

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  Kochar Infotech Pvt Ltd

  Jun 2009 - Jan 2010

  Technical Support Executive

  ◦ Designated as a Technical Support Executive for customers facing issues with the mobile network.◦ Furnished all the information regarding call plans and data packs to customers.

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  Wipro BPS

  Jul 2013 - Apr 2015

  Senior Associate

  ◦ SCCM Reporting includes running Inbuilt reports in SCCM and sharing that with clients weekly. ◦ Patch Management which includes the patching of 2000 workstations.◦ Incident and Tasks Management using Remedyforce.

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  HCL Technologies

  Apr 2015 - Nov 2018

  Specialist

  ◦ Deployed the SCCM 2012 R2 hierarchy consisting of CAS, Primary and Secondary sites.◦ Monitored and troubleshot 60000 Desktop and 18000 Server Clients using SCCM 2012 R2.◦ Performed operations in OSD, Patch Management, Software distribution, Client Installation and CustomReporting◦ Prepared Monthly Dashboard for Enterprise Patching Compliance and sent it to the Client.◦ Created and implemented standard, significant and minor Changes. Raise & Perform Change Management o facilitate incident resolution. Show less

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  Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd

  Dec 2018 - Jun 2020

  Senior Support Engineer

  ◦ Provided technical support to Microsoft global customers in SCCM technology.◦ Investigated customer technical issues, using collaboration, and transparency within and across teams(e.g. swarming)◦ Handled cases that require escalation (technically complex, politically hot or high aged )◦ Contributed to case deflection initiatives, automation and other digital self-help assets to improvecustomer/ engineer experience◦ Participated in building communities with peer delivery roles; maybe workload or specialty-specific. Show less

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  Microsoft

  Jun 2020 - Nov 2022

  Support Escalation Engineer(L3)

  Senior Technical Lead / Architect/ Consultant with security compliance identity and management (SCCM /Intune/O365/MDM / MAM) Team for NA/EMEA/APAC Business for Microsoft Premier Business.•Working with Microsoft Premier / S500 Customer on modern device management solution, Microsoft Intune and cloud-based offerings including – MDM , MAM , Modern Application , Conditional Access , Configuration Profiles , CMG , Desktop Analytics , Bitlocker, etc•Sound understanding and experience of MDM (Mobile Device Management).•Understand and conduct a continuous review of current consumer technologies: what they are, how they work, why they might have relevance to the business.•Hands-on experience in developing solutions on SCCM, SQL, AD, Azure and Intune.•Control user access and permissions within the Virtual Desktop environment, ensuring compliance with company policies and maintaining security. •Implement and enforce security measures to safeguard the Virtual Desktop environment, including access controls, patch management, and endpoint security. •Presenting Technical Papers, Knowledge Transition Sessions, Sharing inputs in Internal teams for issues around Configmgr and new features on SCCM.•Working closely with PG to understand the root cause. •SQL Profiler Trace Analysis, Netmon Analysis, , IIS Failed Request Tracing, Procmon trace and other sysinernals tools usage.•Creating SQL queries, stored procedures and PowerShell scripts.•Delivering Trainings and triages for new topics including Windows 10 Servicing, Cloud Management Gateway, 3rd party Support in Configmgr •Handling Escalation of Site Upgrade, Software Updates, Windows 10 Servicing, Office 365 Software update management, Office 365 client management.•Knowledge of Windows Server and client operating systems, Network/Systems administration, Active Directory, Group Policy objects, User Profiling, and Remote Desktop Services. Show less

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  Riverbed Technology

  Nov 2022 - now

  ◦ Consulting, Deploying and Troubleshooting Aternity EUE and APM.◦ Automation to run remediations on endpoints using Powershell and Python.◦ Handing escalated cases for the DEM product Aternity.◦ Delivering trainings on EUE and APM topics.◦ Creating/deploying custom monitors(Powershell, WMI, Registry, Event logs) for the customers oncustomisation requests.◦ Supporting On-prem/SAAS customers who use Windows/Mac endpoints and/or Windows/Linux servers.◦ Running case bash to facilitate L1 engineers in solving stuck cases.◦ Create playbooks and KBs on Confluence. Show less

  • Staff Engineer

    Aug 2024 - now

  • Escalation Engineer

    Nov 2022 - Aug 2024