Serena Wolf

Experience

• 

  Primate Products Inc.

  Jun 2013 - Jul 2013

  Primate Behavior and Wellness Intern
• 

  University of California, Davis

  Sept 2015 - Jun 2017

  Head Coach, Swim Club at UC Davis
• 

  California National Primate Research Center

  Jan 2016 - Aug 2017

  Level 3 Student Research Assistant

  - Researched optimal titers for measles vaccination in non-human primates involving a microbead immunoassay. Research was published to JAALAS in 2019.- Investigated the precision of new laboratory equipment, comparing to older methods, to improve experiment reproducibility and increase laboratory reliability.- Assisted researchers with diagnostic and experimental lab protocols utilizing serology, processing, and PCR techniques.- Conducted nucleic acid extraction of whole blood on the M48 and Maxwell RSC Promega platforms.- Performed real-time PCR, PBMC isolation, Multiplex fluorescence assays and Western Blots.- Analyzed cell counts using automated cell counting systems. Show less

• 

  Unify Consulting

  Oct 2017 - Aug 2021

  - Interviewed, trained, and mentored a team of 5 sales coordinators to enable sustainable growth and scale business development activities in 3 markets.- Managed E2E implementation of the sales prospecting tool Outreach.io, enabling a new channel of revenue on a national scale.- Analyzed sales performance data and identified KPIs to generate and communicate on firm-wide reports on a weekly, monthly, and quarterly basis.- Standardized Salesforce processes and implemented SOPs to promote operational excellence across national sales teams.- Developed, implemented, and managed cross-functional monthly sales trainings for a national audience of 70+ sellers to improve client engagement and identification of new business opportunities.- Drove biannual national operation for fiscal year contract expirations by proactively facilitating new opportunities for existing consultants, reducing employee attrition and increasing annual revenue.- Established standardized sales processes nationally including training materials. Trained 25+ new sales personnel on ROB and best practices for an effective and rapid onboarding. Show less - Authored statements of work, change orders, and addendums for consultant engagements at 5+ enterprise accounts.- Proactively engaged procurement departments to expedite the contracting process, increasing account-based revenue by 8%.- Enforced and maintained audit reports in Salesforce to ensure firm-wide data accuracy, enabling leadership to make data-driven decisions with confidence.- Became the central point of communication and coordination for all consultant engagement logistics, reducing bottlenecks in account roll offs and onboardings. Show less

  • Business Development Operations Manager

    Nov 2019 - Aug 2021

  • Business Development Coordinator

    Oct 2017 - Nov 2019
• 

  Microsoft

  Aug 2021 - now

  • Business Program Manager - Office of the President, Americas Enterprise Commercial

    Jul 2023 - now

  • Sales Excellence Manager, Business Applications - US Enterprise Commercial

    Aug 2021 - Jul 2023