Gerald Reichelt

Experience

• 

  Staples, Inc

  May 2003 - Jan 2006

  Sales Manager

  1. Wrote associate and manager schedule and resolved scheduling conflicts2. Controlled and audited $750,000.00 of inventory, conducted and delegated cycle counts on inventory and coordinated with receiver and warehouse to process inbound load shipments and return to vendor/return to warehouse damages3. Conducted daily and monthly loss prevention audits of all departments4. Managed operations of the money room which included daily settling of tills and safe, ordering of cash and coin and conducted loss prevention audits5. Conducted hiring for all departments and determined salaries and hourly rates based on experience.6. Completed annual reviews based on performance, teamwork, customer satisfaction and supervisor input to determine raises7. Conducted employment terminations based on, but not limited to insubordination, poor job performance and theft Show less

• 

  Staples

  Jan 2006 - Nov 2006

  Operations Manager

  1. Managed and coordinated daily sales activities2. Coordinated daily and weekly projects including the execution and delegation of sales ad preparation and plan-o-grams to associates by dividing workloads according to individual skill sets and motivation3. Directed staffing, training and performance evaluations in order to develop and control sales culture4. Set individual and team goals to boost department and store sales performance• Trained and managed up to 50 associates and achieved significant improvements in their sales productivity and customer service5. Reviewed market analyses in order to determine customer needs and volume potential Show less

• 

  CDW

  Jun 2007 - Jul 2009

  Account Manager

  1. IT consultant for companies with IT budgets ranging from $50,000 to $1,000,000 annual2. Advise of and sell technology and service solutions to companies with 50-250 employees3. Manage relationships between my customers and vendors4. Design and sell complex SAN implementations including, but not limited to EMC, NetApp and HP StorageWorks5. Design and sell complex switching solutions including, but not limited to Cisco and HP ProCurve

• 

  Public Citizen

  Jun 2009 - Mar 2015

  1. Manage the IT department workflow at all sites, supervise the work of the IT staff, and develop the departmental budget. 2. Provide the necessary technical oversight as it relates to information technology management for the entire organization. 3. Manage vendor and partner relationships. 4. Ensure that the network is secure, stable, and functioning at maximum effectiveness. 5. Develop strategic plans identifying information technology applications to support business plans and create new strategic options. 6. Direct the design, development and maintenance of software programs, server applications, hardware systems, and related IT systems to meet the needs of Public Citizen. 7. Maintain knowledge of current and emerging technologies to ensure that new developments are incorporated in future systems for Public Citizen. 8. Maintain liaison with departmental groups on technology matters in order to answer questions, evaluate needs, monitor service, advise on problems, encourage technical education and understanding, and ensure smooth conversion from manual to computerized systems, or from existing computer systems to new ones.Extensive knowledge of both software and hardware, including Microsoft Active Directory, Windows Server 2000, 2003 and 2008 Microsoft SQL Server 2000, 2005 and 2008 and LAN/WAN Administration. Extensive knowledge of E-mail server administration and maintenance. Proficient in Microsoft Office applications. Able to identify and troubleshoot the functions of and interactions between different computer components. Ability to completely maintain and upgrade wide-area network infrastructure. Able to communicate effectively and help set workload priorities in a rapidly changing and demanding environment. Ability to work well with a wide range of people. Ability to communicate technical concepts to technical and non-technical audiences. Show less 1. Install new / rebuild existing servers and workstations and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Have extensive VMware ESX/ESXi 4.x - 5.x experience. 2. Assist in installing, monitoring, and maintaining all workstations, servers, printers, and network equipment. 3. Maintain hardware and software inventory.4. Develop and maintain installation and configuration procedures as required.5. Contribute to and maintain system standards.6. Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.7. Provide basic SQL Server administration and design support.8. Assist in programming for basic web development projects.9. Assist in keeping the local area networks secure. 10. Resolve hardware/software problems/issues.11. Configure and administer Active Directory as required.12. Monitor and troubleshoot system/hardware errors/faults Show less 1. Serve as the primary responder to calls and e-mails to the Help Desk. Log and track tickets and ensure that appropriate IT staff is notified as needed to address issues.2. Deploy, troubleshoot, diagnose, and repair computer systems and network devices.3. Upgrade and maintain computer systems. Install hardware components, software applications, and operating systems.4. Create and maintain Active Directory user accounts5. Maintain hardware and software inventory.6. Develop and maintain installation and configuration procedures.7. Create and maintain email accounts8. Assist in the daily operations of the information technology environment.9. Maintain records of all information technology resources.10. Train staff and interns on how to use computers, E-mail, the Web, and software programs effectively. Show less

  • IT Manager

    Jun 2011 - Mar 2015

  • Senior Systems Engineer

    Jun 2010 - Jun 2011

  • Network Administrator

    Jun 2009 - Jun 2010
• 

  PCS

  Mar 2015 - now

  Technical Proficiencies:• VMware vSphere up through version 8. I have built many vSphere and vSAN (OSA and ESA) environments and specialize in designing, building, and maintaining Hyper-Converged server environments• Design, implementation, and maintenance of remote work environments such as Azure Virtual Desktop, Windows 365 Enterprise Desktop, VMware Horizon, Microsoft RDP, and Citrix for the purpose of delivering secure remote applications both inside and outside of the firewall• Microsoft server operating systems Server 2003 Standard and Datacenter through Server 2022 Standard and Datacenter• Microsoft desktop operating systems including Microsoft Windows 11, 10, 8, 7, Vista, XP and 2000• Troubleshoot and repair any hardware or software issue in PCs, laptops and servers. Specifically trained to repair HP and Dell x86 and x64 hardware.• Ability to implement wired and secure wireless networks, VLANing, and routing• Active Directory and Group Policy knowledge including Mac integration with Active Directory• Connectwise, Kaseya, and LANDesk Management Server administration skills• Storage Area Network Experience: Dell, EMC, EqualLogic, Compellent, and NetApp• Backup Experience: Veeam and Datto Show less

  • Senior Solutions Architect | Infrastructure Manager

    Feb 2024 - now

  • Senior System Engineer

    Mar 2015 - Feb 2024