Sviatoslav Prokopchuk

Experience

• 

  Z-CARD® Украина

  Jan 2013 - Jan 2014

  Manager

  • Customer consulting;• Product adaptation;• Active sales of company services.

• 

  Volia

  Jan 2014 - Jan 2015

  Retention Manager

  • Resolving potential and existing conflicts between customers and company;• Customer database and documentation upkeep;• Achievement of service quality and client retention goals.

• 

  Epsysoft

  Jan 2015 - Jan 2015

  Customer support manager

  • Resolving potential and existing conflicts between customers and company;• Customer database and documentation upkeep;• Achievement of service quality and client retention goals.

• 

  Nerdify

  Jan 2015 - Jan 2016

  Customer Service Specialist

  • Start-to-Finish sales support;• Quality control and Complaints management;• Personal solution development in special cases.

• 

  Nextiva

  Jan 2016 - now

  • Enterprise Support Manager

    Jan 2022 - now

  • Voip Network Engineer

    Jan 2017 - Jan 2022

  • VOIP Customer Support Specialist

    Jan 2016 - Jan 2017