Sviatoslav Prokopchuk

Sviatoslav Prokopchuk

Manager

Followers of Sviatoslav Prokopchuk633 followers
location of Sviatoslav ProkopchukKyiv, Kyiv City, Ukraine

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  • Timeline

  • About me

    VoIP Enterprise Support Supervisor – Nextiva

  • Education

    • НТУУ "КПИ"

      2002 - 2006
      Бакалавр Социология 5/5
  • Experience

    • Z-CARD® Украина

      Jan 2013 - Jan 2014
      Manager

      • Customer consulting;• Product adaptation;• Active sales of company services.

    • Volia

      Jan 2014 - Jan 2015
      Retention Manager

      • Resolving potential and existing conflicts between customers and company;• Customer database and documentation upkeep;• Achievement of service quality and client retention goals.

    • Epsysoft

      Jan 2015 - Jan 2015
      Customer support manager

      • Resolving potential and existing conflicts between customers and company;• Customer database and documentation upkeep;• Achievement of service quality and client retention goals.

    • Nerdify

      Jan 2015 - Jan 2016
      Customer Service Specialist

      • Start-to-Finish sales support;• Quality control and Complaints management;• Personal solution development in special cases.

    • Nextiva

      Jan 2016 - now
      • Enterprise Support Manager

        Jan 2022 - now
      • Voip Network Engineer

        Jan 2017 - Jan 2022
      • VOIP Customer Support Specialist

        Jan 2016 - Jan 2017
  • Licenses & Certifications

    • Public Relations: Theory and Practice

      Kiev-Mohyla Academy
      Jan 2008
  • Volunteer Experience

    • Bible League Ukraine, translator\instructor

      Issued by Bible League International on Jan 2011
      Bible League InternationalAssociated with Sviatoslav Prokopchuk