Rithu Arakkal

Experience

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  GTL Limited

  Apr 2013 - Oct 2014

  NOC Engineer

  * Skilled in monitoring, analyzing, troubleshooting, and managing a variety of LAN/WAN platforms in a Network Operations Center, Command Center, Data Center, and Control Room environment, consistently finding resolutions to complex technical issues.* Diverse industry experience, gained through a combination of contract and permanent employment, with the ability to adapt to new environments, and learn new technical skills in a quick and efficient manner.* Deeply committed to customer care, satisfaction, and retention. Recognized for proven people skills, with the ability to effectively explain highly technical topics and communicate them clearly to individuals with varied backgrounds and skill levels.* Results-oriented, dependable person, who is good under pressure and can think on his feet.Work Experience Show less

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  AP Towers Myanmar

  Oct 2014 - Nov 2018

  Senior NOC Engineer

  • Providing L2 support for a process being handled in 24/7 environment. • OMCR Management and Co-ordination with O&M teams upon Network Availability improvement.• Follow the equipment vendor procedures or internal procedures in case of notifications or Equipment Malfunction• Co-Ordinate with various levels of operation when the outages affect major network availability. • Management, maintenance and mapping of database and reconciliation of various reports.• Fault handling and escalation management (identifying and responding to faults in the networks liaising with 3rd party suppliers and Field Resources, handling escalation to Resolve)• Co-operate with third party transmission service providers in case of the leased lines outages.• Handling client/management calls and regular weekly/Monthly meetings to discuss on the planned activities and their developments. • Provided effective work around solutions while handling outage issues. Show less

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  Pan Asia Tower

  Nov 2018 - May 2021

  Project Manager

  • Proactively manage Telecom power projects and related issues on assignment• Design power equipment model and capacity based on client requirement• Draft action plans and led meeting with department executives to review project status and proposed changes.• Create monthly project forecast and status reports to clients and management as required• Coordinate with Procurement department to procure materials and services needed for the Project• Partnered with HOD to address issues and implementation of new methods to achieve target• Monitor costs, timescales and resources used to achieve goal• Attends meetings with internal departments and sub-contractors to ensure successful service delivery of all production activities and project deployments.• Support and guide sub-contractors to troubleshoot issues related to installations.• Undertake the day-to-day management of sub-contractors, ensuring that appropriate records are kept, information is provided, and that good working relations and quality standards are maintained Show less

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  Ericsson

  Jun 2021 - now

  Subject Matter Expert Pre-sales

  Domain Guide in specific technologies, products/services/dimensioning.• Specialist role in presales of Ericsson Network Products focused on power and site solutions domain.• Actively participating as SME in global bid-office activities for inbound RFxs.• Responsible for power solutions, BoQs, concept and other offering scope.• Product specialization in rectifiers, outdoor cabinets, battery banks, remote site management and RF / optical interconnect systems.• Work closely with CU Network Solutions team in Market Areas to develop and build solutions meeting customer requirements.• Participate in knowledge transfer and information sharing.• Effective communication towards internal/external stakeholders.• Business analysis using Power BI, Excel tool. Show less