Kevin Pradhana

Experience

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  Ivana Catering

  Mar 2015 - Jun 2015

  Banquet Server

  Casual on call

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  Archipelago International

  Jul 2016 - Jan 2017

  Front Office Trainee - The Alana Hotel & Convention Center Yogyakarta By Aston

  As Bellman:- Escorting guest to the room and explaining the room facilities- Handling luggage up & luggage down- Handling luggage for changing room- Safely storage guest luggage- Deliver luggage, messages, or packages to guest- Issuing newspapers- Preparing paging board- Assist with keeping lobby area clean and orderly- Other duties as requiredAs Telephone operator:- Handling incoming & outgoing call- Provides information about hotel services to guest- Courtesy call check out- Handling lost and found- Completing daily reports- Completing PABX report- Preparing keycard holder and voucher- Check TV channel list- Set up wake up call & incognito- Knows what action to take when an emergency call is required- Fully aware of fire and bomb threat procedures- Update directory informationOthers:- Sometimes helping GSA for update guest info, group info, and bill instructions- Helping RSV to make reservation if they are onlineAs GRO:- Handling VIP pre arrival preparation, warm welcome, and farewell- Personally inspect to room for VIP guest- Handling breakfast and afternoon tea at Executive Lounge- Ensure welcome drink, welcome snack, and oshibori- Having conversation with guest for gaining guest comment- Greets all guests at all times in a friendly and helpful manner (guest's name at every opportunity)- Prepare room for showing- Showing room & ballroom- Check room (ED, VIP, Wedding, OO, etc.)- Issuing welcome card, fruit basket, birthday card, birthday cake, souvenir- Courtesy call- Handling request and complain from guest- Completing daily reports- Knowledgeable off all special promotion procedures, for programs such as seasonal packages and frequent flyers programs- Sometimes handling check out Lihat lebih sedikit

• 

  PT Grahawita Santika (Santika Hotels & Resorts)

  Mar 2017 - Mar 2017

  Front Office Trainee - Hotel Santika Premiere Malang

  As Bellboy:- Handling luggage up and luggage down- Safely storage guest luggage- Issuing newspapers

• 

  Tugu Hotels & Restaurants

  Apr 2017 - Jun 2017

  Front Office Trainee - Hotel Tugu Malang

  As Front Office Admin:- Completing daily reports- Completing APOA- Preparing and issuing welcome card and birthday card- Issuing fruit platter- Responsible for Front Office items and stationary- Welcoming VIP guest and group- Showing room & ballroom- Handling Hotel TourSupport Sales and Marketing Department as Reservation:- Handling indirect reservation (OTA, email)- Arrange group rooming listOthers:- Sometimes join Sales Team for sales call, flyring, and documentation Lihat lebih sedikit

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  Accor

  Jan 2018 - Apr 2020

  Guest Service Agent - Ibis Surabaya City Center
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  Accor

  Jan 2021 - Apr 2022

  Reservations Agent - Ibis Surabaya City Center

  - Room pricing- Room rate analysis- Package and rate set up- Reporting- Planning strategy to maximize production- Managing OTAs channels data and room inventory- OTAs administration- Price analysis of competitors set and the hotel itself- Assisting sales team for other duties as required

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  Platinum Hotel Group

  Apr 2022 - now

  Pre Opening Team

  • Revenue Analyst - Platinum Hotel Tunjungan Surabaya

    Jan 2024 - now

  • Reservations Supervisor - Platinum Hotel Tunjungan Surabaya

    Mar 2023 - Jan 2024

  • Reservations Agent - Platinum Hotel Tunjungan Surabaya

    Apr 2022 - Mar 2023