Bill Coggins

Experience

• 

  Cara Operations

  Jan 2008 - Jan 2010

  Service Desk Analyst
• 

  Cara Operations

  Nov 2010 - Nov 2012

  • Restaurant Deployment

    Jan 2012 - Nov 2012

  • Problem Management Analyst

    Nov 2010 - Jan 2012
• 

  Cineplex Entertainment

  Apr 2013 - Mar 2020

  Created and performed SCCM Deployments and setup Site Servers & Distribution PointsSupported a multitude of software such as Microsoft Office 2013 O365, Microsoft OS XP, Win 7, 8 & 10, MAC OSManaged theatre IT equipment setup and openingsCreated documentation for teammates & our Service DeskProvided 2nd level support for users & theatres Created and performed SCCM Deployments and setup Site Servers & Distribution PointsSupported a multitude of software such as Microsoft Office 2013 O365, Microsoft OS XP, Win 7, 8 & 10, MAC OSManaged theatre IT equipment setup and openingsCreated documentation for teammates & our Service DeskProvided 2nd level support for users & theatres

  • Analyst, End User Technical Support

    Apr 2013 - Mar 2020

  • End User Support Specialist

    Apr 2013 - Mar 2020
• 

  KUBRA

  Aug 2020 - now

  • Senior Help Desk Technician

    Jul 2022 - now

  • NOC Analyst

    Aug 2020 - Jul 2022