Simon Deacon

Experience

• 

  Asda

  Jan 1995 - Sept 1999

  Retail Non Food Manager

  Retail Non-Food Departmental Manager in a busy Hyper-market with a turn over of nearly £2 million a year. Responsibility for all Team, personnel issues including stock management

• 

  Tesco

  Sept 1999 - Mar 2005

  - Team Lead Off-Shore Development Hub initializing structure, process and development routines- Provided business/technical expertise and guidance to ensure compliance with program strategy- Creation of S/W enhancements & new functionality for all retail projects- Improving and maintaining the quality of delivered systems, both new developments & ongoing feature/function enhancements - Coordinated Requirements Definition and gathering for PDA Deployed MIS.- Defined Development and Architecture strategies for the implementation of the PDA deployed MIS strategy to all UK Retail Stores within the company.- Developed and implemented a Proof of Concept application with a successful deployment UK wide- Assisted IT project teams & programmers to provide clear definition of functional specifications and components for existing systems - Working with Business Analysts to develop System and Scope definitions for a Branch Accounts and Profitability Management system to replace existing Mainframe solution.- Lead a Web Development team to produce a new navigation and data model system to implement a Retail Management System. This navigation model was deployed to five different countries.- Improving and maintaining the quality of delivered systems, both new developments & ongoing feature/function enhancements - Augmented and improved existing process and procedure development to ensure and continue centralised functions of client call handling (technical & transactional).- Continued providing front and back office support of existing systems - Created a close working relationship with the Global Enterprise Network and Server programs, connecting Accenture and internal teams to deploy a CITRIX environment for the Business Objects deployment Project to retail outlets - Developed key reports for the initial deployment of the Retail MIS Project Involved in the initial project investigation and scope analysis for a Retail MIS Business Objects Development along with the Support of existing Business Objects systems Produced Training material used by Support Desk staff and ran training courses on all PC based support areas for a user group of 10000+Service Desk analyst supporting Windows 3.1, NT4 and Mainframe applications for the 10000+ internal employees.Provided cover and support to/and manage the Service Desk when required

  • Business Objects Off-Shore Consultant and Development Role

    May 2004 - Mar 2005

  • Lead Web Developer and Business Objects Consultant/Developer

    Oct 2003 - May 2004

  • Web Developer and Lead Business Objects Developer

    Nov 2002 - Oct 2003

  • Lead Business Objects Developer/Infrastructure Support

    May 2002 - Nov 2002

  • Infrastructure Solution Design/Business Objects Developer

    Jun 2001 - May 2002

  • Business Objects Developer

    Oct 2000 - Jun 2001

  • Support Analyst/Service Desk Manager

    Sept 1999 - Oct 2000
• 

  Freelance

  Mar 2005 - May 2005

  IT Infrastructure and IT Consultant

  - Upgraded all IT systems within the SMB to provide a stable working system in multiple office locations and provided remote working capabilities.- Installed Wireless networking, Print/Web/NT servers. New H/W S/W.

• 

  Various

  Mar 2005 - Feb 2010

  Small Business Consultant

  - End to end IT management of requirements and departments for multiple small and medium-sized businesses upto 200 seats ranging from Retail, Manufacturing, Travel and independent companies- Bespoke application design and build with CRM and Order processing capabilities for small business using web based user interface with SQL Server, BI reporting and integration to finance systems- Support for small companies in their Small Business environments including Network and PC support/Setup, MS Exchange configuration and support- Creation and Support of websites for small businesses, including E-Commerce sites- Automation of Excel and Access reports based on both hand data input and database-extracted data- Physical infrastructure design and build - including network, telephony and CCTV/Alarm systems- Training services for businesses and individuals with specialised training in Office suite and Day-Day compute.- Bespoke training for specific applications both internally developed and supported along with other commercial products- PC build and repair services- 6 Sigma training website with certification for 6Sigma consultancy company- Project Management of selected projects for customers Show less

• 

  Tesco

  Jun 2005 - Jun 2005

  MIS Application Development Consultant

  - Provided Data Warehouse and application specialized skills for a MIS PDA Application development and deployment- Provided System and Technical Design Consultancy/skills for the development and deployment of Web Based MIS reporting tool to be used in all Tesco Stores Ltd Retail Outlets

• 

  Vodafone

  Aug 2005 - Feb 2007

  - Requirements Analysis and Report Development within a MS SQL Server/ Oracle Database Environment.- Providing reporting capabilities and experience to the Technology Business Planning Program developing urgent reports and Strategic Opportunities for future development using a variety of tools including Business Objects Full Client and WEBI XiR2, Excel and Access- Providing Technical Business Solutions from Basic Business Requests working with the Business Teams to produce Product Business and Technical Briefs- Revisited the same department working to document and aid hand over of additional reporting activity to Accenture Development teams in a problem solving and analysis role for Advanced Excel and Business Objects reports Show less

  • PMO Data and Reporting Consultant/Developer

    Sept 2005 - Feb 2007

  • Planview Developer/Business Objects Report Development/Infrastructure Support

    Aug 2005 - Sept 2005
• 

  Arm

  Feb 2010 - now

  Key contributions and successes:• Key gateway between specialised teams and auditors (EY and Deloitte), interpreting requirements and evidence requests with up to 50% reduction in time to audit for technical teams• Facilitated trusted communications between the IT Group, internal audit and external audit teams• Built IT KPI reporting database from multiple source system and created dashboard suites, developing effective reporting dashboards, enabling decision making for resource planning (6+ month forward looking), audit capabilities, ITIL operating metrics and data analysis leading to reductions in time spent by IT groups of up to 50%• Lead new Tech Resilience and Disaster Recovery requirements, processes and timelinesSenior business technology leadership, overseeing audit and technical resilience within the Enterprise Security Group, driving a technical resilience programme of work, engaging with internal & external audit.Key role in ensuring testing, strategy, and documentation are delivered within Enterprise IT, while working towards full compatibility with key regulatory controls (SOX). Engaging at all levels of IT, defining KPI metrics for IT Audit, Tech Resilience and Ticket Management.Ensuring Enterprise IT meets audit requirements & mandated deadlines for SOX compliance.Acted as Lead for tech resilience testing and implementation within IT, eliminating Cyber Security risks. Leadership, management and motivation of a multi-functional team, including mentoring junior members.Works with both audit and technical teams, handling technical interpretation of requests and responses, and overseeing technical solutions to be developed between technical teams and audit / external audit partners.Successfully developed a ‘ways of working’ framework, providing a pragmatic process, which the Internal and External audit teams collaborated, enabling IT and audit to have measurable metrics and timelines. Show less Key contributions and successes:• Drove quality improvements into the IT group for ITIL processes via data analysis of process reviews and data sets• Defined a data architecture and governance for storing data within a data warehouse for PowerBi dashboard suite• Lead oversight of the full ETL process, from source systems to creating DB structures for efficient reporting and data sharing• Provided ‘fit for purpose’ ServiceNow reporting and dashboards, enabling sound decision making• Real-time dashboards and strategy detail reporting creation for Queue managers and teams within ServiceNow for ITIL operations• 75% reduction in time to produce Exec monthly reporting packsOperational business leadership, overseeing the provision of business-critical services, engaging C-Suite level, and leveraging ITIL and ServiceNow tools, along with the use of KPI metrics and reporting.Lead in providing monthly executive summary reporting for all ITIL processes, project and audit updates.Engaged collaboratively on reporting with the VP of IT, Finance Director and senior leadership teams.Selected PowerBI as the tool for implementation along with ServiceNow reporting for real-time datasets.Specialist reporting and across the board analysis processes created to enable improved efficiencies within the operational and planning teams. This led to time to resolution ticket reductions of up to 100%. Improved resource management for onsite-support teams by combining ITIL and attendance trend data. This also allowed for a reduction in 3rd party support contracts saving £5000+ per month in reduced end user ticket processing. Show less Key contributions and successes:• Design, implementation and management of ServiceNow and ITIL processes into the IT Service Group• Successfully saved the company £1m+ through process and system changes• Implemented technology roadmaps within an Agile environment, aligned to business demands• Self-adopted and implemented the Agile model into Service Teams, before adoption by IT for this methodology based on the successful implementation• Product and technical owner for 50+ applications deployed across the Enterprise• Project-led the end-to-end delivery of multiple legacy system decommissioning and migration processes• Championed the successful migration of users from legacy ‘On-Prem’ SharePoint over to O365• Introduced a project management tool to improve performance and acceptance by business users• Architected and built multiple application tools, along with successful integration into project teams• Worked with the project team and IT to implement a full Service management tool (ServiceNow)Business technology and technical management, taking ownership for providing development and support services for ServiceNow and the Business Intelligence (BI) and Data Warehousing applications.Leadership, management & motivation of a multi-functional team of up to 30+ staff, including mentoring of Interns, Graduates, junior and senior team members.Key role ensuring the ongoing alignment of services provided with ITIL best practice methods and tools.Assembled, onboarded and led internal teams, including team recruitment, mentoring and coaching. Effectively integrated and collaborated with programme and project teams in the migration from legacy bespoke project management tools to Microsoft Project Online, bespoke legal document management systems to O365, Enterprise Survey tool migrations, Internal website monitoring implementation for usage and performance measuring Show less Key contributions and successes:• Leveraged the full ITIL model, including Incident, Problem, Release, Change & Service Levels• Successfully project-led Lotus Notes migration to SharePoint ‘On-Prem’ custom applications • Took the lead in delivering Legacy System Decommissioning, smoothing migrating data & usersBusiness application management and service ownership, overseeing the provision of a range of internal collaboration tools, including leveraging ServiceNow and SharePoint. Working as part of Business Governance Groups to define the current and future state of applications.Key role in the development and deployment of applications into service, as well as backlog management within an Agile development environment, championing continual service and application improvements.Oversaw legacy and non-legacy applications, including Lotus Notes, Classic ASP webbapps, SharePoint, O365, custom PHP and Perl application stacks. Leadership, management and motivation of a global multi-functional team of staff, getting the best out of people. Show less

  • Senior GRC Manager - Audit and Tech Resilience

    Jun 2022 - now

  • Senior Operations Manager

    Feb 2019 - Jun 2022

  • Senior Technical Service Manager

    Jun 2016 - Feb 2019

  • Service Owner

    Jul 2013 - Jun 2016

  • Information Engineer

    Oct 2012 - Jun 2013

  • PMO Analyst

    Jan 2012 - Sept 2012

  • Operational Analyst

    Feb 2010 - Jan 2012
• 

  Village Magazine

  Nov 2019 - now

  Magazine Editor

  Editor of a village magazine with a monthly paid distribution in the 1000's which has grown advertising revenue and distribution since starting.Leading a Volunteer community group responsible for organising/management of Advertisers, physical print, content and distribution teams. This has required customer relationships to be built and an increased marketing reach within the large village and beyond. During this role I have also created procedures, processes and automation to ensure that there is redundancy in the production of the publication, shared management of content, administration, finance and distribution tasks. With closer integration with the printing company to ensure faster, seamless and higher quality publication timelines. Show less