Mary Chege

Experience

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  Precious Insurance Brokers

  Jan 2007 - Jan 2009

  Accounts Assistant/ Claims & Customer Service Officer

  𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬:►As a Claims Officer spearheaded customer service operations and documentations.►Oversaw general administration work including welcoming and directing visitors.►Tasked with Petty cash management.►Managed information databases and ensured accurate filing of records.

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  UAP Site

  Jan 2010 - Jan 2013

  EDMS Team Leader/ Imaging Officer

  𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬:►Allocated tasks to team members and ensured top performance through constant adherence to operational standards.►Developed strategic project timelines and workplans and guided the team on how to execute the set plans.►Evaluated group employees and solved conflicts effectively and quickly among the team members.►Ordered stock where applicable and updated Company on team progress in meetings or via reports or regular email contacts.

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  Verve K.O (UAP Insurance site)

  Jan 2013 - Jan 2013

  EDMS Consultant and Customer Service

  𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬:►Facilitated the Installation and Implementation of the EDMS Database thereby enabling seamless operations.►Supported departments' specific business needs through system set up and user access and security.►Built staff capacity by training employees appropriately on system use and reporting important updates to the management.►Worked and collaborated with key users, recommended solutions and proposed improvements to the existing applications.►Provided Functional and Technical analysis of users requirements and supported the local EDMS environment. רוצה לראות פחות

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  Fibre Space Ltd

  Jan 2014 - Jan 2015

  Operations Assistant

  𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬:►Oversaw the Installation, Configuration and Management of Point of Sales (POS) Terminals.►Provided technical administration and maintenance of the Point of Sales Terminal Management System.►Implemented a system upgrade for Point of Sales (POS) terminals and Led a team of technicians in POS Configuration and troubleshooting.►Ensured constant availability of online services through provision of reliable and secure redundant data communication systems.►Supported end-users on the critical service delivery platforms – POS and implemented new functionality within data intensive applications.►Trained qualified Staff and Agents on My 1963 product and offered top-flight system and customer service support to both staff and customers.►Supported recruitment processes, filed and managed records database, and scheduled/ coordinated site visits. רוצה לראות פחות

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  Verve.K.O

  Jan 2015 - Jan 2017

  Implementation Assistant

  𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬:►Devised, deployed and monitored system processes to boost long-term business success and increase profit levels.►Conducted end user training, database administration, and web server configuration as the software back end subject matter expert.►Expedited an array of implementation processes including system testing and support through to user acceptance testing.►Configured and reengineered software to fit the needs and wants of the customer thereby increasing utilization.►Implemented features, provided technical expertise and trained, and facilitated knowledge transfer to new clients.►Served as the liaison between Developers, System Analysts and Clients, and resolved business/ technical challenges for successful systems transition. רוצה לראות פחות

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  Ministry of Lands & Physical Planning

  Jan 2019 - Jan 2021

  ICT Support and Operations staff

  𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬:►Spearheaded the maintenance and configuration of user’s computers, scanners and printers thereby enabling the user community to extend skills, leverage system features and find resolutions to their common problems.►Championed the digitization of the transfer/valuation process via scanning all the incoming documents and booking them online for intervention by the valuation department.►Provided technical and operational support by managing the biometric systems and facilitating printing and issuance of staff/visitors access cards.►Bolstered IT systems functionality and efficiency by training personnel on the ideal system use and guiding users on handling system challenges.►Provided exemplary customer service at the Valuation on Stamp Duty section by guiding clients on procedures for land transfers through valuation or where exemption of stamp duty applies. רוצה לראות פחות