Magdy Harb

Experience

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  Industrial Control for Engineering industries Company

  Jan 2006 - Sept 2007

  Sales Operations Specialist

  • Developed and followed up on workflow and sales cycle.• Resolved customer issues, follow-up on clients' requests, and inspecting on the customer service at the Company.• Planned and coordinated product delivery activities to ensure accurate and timely deliveries to customers.• Created and developed sales reports regarding generated leads and quality control.

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  Qatar Laques Group Company

  Jan 2008 - May 2009

  Senior Operations Specialist

  • Scheduled meetings and team-building sessions as required.• Analyzed all operations and forward suggestions for improvement to the Manager.• Provided excellent customer service and maintaining relationships with vendors.• Contacted with different departments to improve performance and work efficiency.• Kept updated with the work plans and following- up on the stages of project implementation.• Took inventory and ordering office supplies as needed.• Compiled reports and distribute them to relevant departments. Show less

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  Vodafone

  Jul 2009 - May 2013

  • Reviewed data from dealer’s companies and prepared activations plans for the new lines’ requests daily for management.• Presented assistance to customers by suggesting and locating merchandise that would meet their requirements.• Managed to motivate the team and provide direction and feedback when needed.• Supervised develop effective retail salespeople, ways to retain talented staff.• Managed daily customer service tasks, such as processing and issuing money orders, processing returns, and line activations. Show less • Supported and provided superior service via phones, e-mails, and faxes as a receiver and caller and follow-up on the customer. • Maintained the required knowledge level of the company’s products, services, & solutions and stick to the agreed-on formal information sources to ensure delivering full and accurate information to the customer.• Updated customer information in the customer service database during and after each call.• Answered incoming customer calls regarding billing issues, product problems, service.• Recommended process improvements to facilitate the Customer care work and delight the customers.• Performed the necessary & right action on systems and tools to fulfill the customer request properly and maintain the company’s financial position. Show less

  • Consumer Activation Operation Team

    Jul 2010 - May 2013

  • Customer Care Representative

    Jul 2009 - Jul 2010
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  Theeb Rent a Car

  Jan 2015 - Dec 2020

  • Optimize operational processes and procedures for maximum efficiency while maintaining quality standards.• Interact with customers and suppliers, answering questions, and resolving issues.• Oversee the operations team and assigning tasks.• Monitor the efficiency of operational processes & Quality Control.• Cooperate in strategic planning and goal-setting for various business functions, including customers support.• Research methods to improve operations and reduce cost. Show less • Supervised and guided the sales team as well as provide incentives to motivate staff to achieve sales targets.• Performed all duties of the Sales Manager in cases of absence or emergency.• Prepared all required documents such as Lease agreements with leasing terms & conditions, credits & warranties.• Built and maintained good working relationships with customers.• Monitored the performance of the sales team.• Presented sales Management information by completion reports Such as Customer Information - New Vehicles Delivery - Total Collection - commission & Bonus. Show less

  • Operations Senior Specialist

    Jun 2017 - Dec 2020

  • Sales Management Specialist

    Jan 2015 - May 2017
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  Hertz First Rent A Car

  Jan 2021 - Feb 2022

  Corporate leasing sales officer

  • Develop and sustain long-lasting relationships with customers.• Confirm Deals to achieve sales objectives.• Analyze competitors' products to determine product features, benefits, shortfalls, and market success.• Managing a customer through the entire sales process, right from initial inquiry to delivery and beyond. • Answer customers' questions and escalating complex issues to the relevant departments as needed.• Ensure that the accurate Customer Data is kept in the administrative Database for Providing sales Management the required weekly & Monthly Reports & Other Duties to be Determined by the Manager.• Prepare lease agreements with contract and lease terms & Conditions, credits, and warranties.• Schedule prospective customer appointments & Interview them face to face to identify all Customer’s Needs & Requirements & ensure that needs will be fulfilled. Show less

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  SIXT

  Mar 2022 - Mar 2023

  Sales Executive
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  AutoWorld | عالم السيارات

  Apr 2023 - now

  Key Account Sales Executive