Kimberley Stanley, MSc SHRM-SCP

Experience

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  Caribbean Food and Nutrition Institute

  Nov 2002 - Oct 2003

  Office Coordinator/Secretary

  • Reorganized the NFNCCJ Office to enhance efficiency.• Created short and long term objectives in accordance with company goals.• Arranged and coordinated meetings, fundraising events, seminars and workshops.• Carried out basic book-keeping-accounts payables and receivables. • Created and used excel application to process company payroll and budget. • Compiled and maintained address book files via internet and hard copy.• Performed secretarial duties such as: prepared minutes, reports and presentations for meetings; drafted budgets, proposals and agendas; maintained mailing list- incoming and outgoing mail inclusive of emails; typed, faxed, photocopied and filed documents, transcription; liaised with officers for publications and technical staff; prepared travel itineraries; ordered and purchased office supplies; calendar management.• Internet research for technical staff. Show less

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  National Telecommuting Institute

  Jan 2006 - Nov 2007

  Human Resources Assistant

  • Updated and maintained the integrity of the HR Database-Sage Software ACT! and Taleo, generate excel reports• Processed new hire paper work cycle, new employee orientation, background and reference checks• Benefits administrator-401(k), AXIS, Health Insurance and Workers Compensation• Answered inquires of candidates and Vocational Rehabilitation Counselors• Completed all State and Federal inquires for employment and wage verification• Administered the Work Opportunity Tax Credit Program and Ticket to Work• Recruitment via internet and telephone• Performed administrative duties such as answering and making calls, filing, photocopying, faxing, internet research, and emailing Show less

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  Pine Street Inn

  Nov 2007 - Jul 2010

  Employment & Benefits Specialist

  • Recruitment: Generated a diverse pool of well-qualified candidates through effective recruitment strategies, screening and coordination of the employment process. Conducted interviews, CORI background checks, references, credentialing and employment verification as required. Trained and worked with hiring managers. Represented the company at college and job fairs throughout the State.• Employment & Orientation: Enrolled all new employees and oriented them to the organization, personnel policies and benefits. Supported positive employee relations for staff and managers.• Benefits Administration: Liaised with multiple benefit vendors. Responsible for employee enrollment and processing of health, dental, life, flexible spending, and other insurance benefits. Participated in compensation and benefits surveys and review process for insurance benefit renewals. Meticulous record keeping and processing of benefit payments. Increased participation in various benefit plans: 30% Flexible Spending and 40% Retirement Plan. • Performance Management: Played an instrumental role in the introduction and ongoing upkeep of hopeFound’s first formal merit-based performance review program. Show less

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  WageWorks

  Jul 2010 - Nov 2013

  Client Coordinator

  Project Management during the implementation and renewal process for services such as FSA, HRA, COBRA & Direct Billing, Commuter Benefits and Tuition Reimbursement.• Led implementation and renewal process for over 80 clients with a variety of services such as FSA, HRA, COBRA & Billing, Commuter Benefits and Tuition Reimbursement.• Responsible for tracking key deliverables, maintaining the scope of the project and clearly communicating with the operational representatives for over 80 clients.• Partnered with clients in industries including hi-tech, biotech, municipal, banking, health care, higher education and financial services industries to provide best-fit service for their staff.• Provided guidance throughout the annual benefits renewal process and during the plan year. • Attended benefits fairs and conducted presentations as required to help HR and their staff better understand the services being offered. Created benefits communications for clients on an ongoing basis.• Collaborate and engage with HR Teams, vendors and 3rd party administrators. Show less

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  National Telecommuting Institute

  Nov 2013 - Dec 2015

  HR Generalist

  Ensured the operational flow of the HR department was timely and accurate for nationwide staffing agency for Americans with disabilities.• Human Resources Strategy: Developed and administered HR plans and procedures for all company personnel. Evaluation of reports, decisions and results of department. Indirectly supervised the HR Assistant.• Employee Relationship Management: Partnered with departmental Managers to enable the attainment of their team’s objectives. Monitored performance evaluation process and ensured management was on track with reviews. Drove employee satisfaction. Organized staff engagement activities and events. Employee database management and crisis management.• Recruitment: Assisted each department with hiring needs definition, job postings, networking, and pre-screening. Assessed and recommended candidates for openings; Handled employee on-boarding and exit process according to Client specifications. • Benefits Management: Performed full benefits administration-Health/Dental/STD/LTD/FSA/HRA/Corporate Commuter Program/COBRA/ADA/LOA, liaised with brokers and vendors on various employee issues. Monitored benefit invoices for discrepancies. Billing, audits and annual reporting. • Business Development: Organized marketing efforts to increase company visibility through social media networks particularly for National Disability Employment Awareness Month. Show less

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  Flight Centre Travel Group, The Americas

  May 2016 - Apr 2020

  Build Solid Relationships With Corporate Clients By Delivering Exceptional Customer Service, And Exceeding Client Expectations In Every Interaction. Manage the day-to-day travel needs of corporate business accounts. • Created, developed and maintained solid relationships with corporate clients by delivering exceptional travel experience and customer-service.• Designed and optimized travel experiences according to client needs and preferences.• Handled customer inquiries and complaints resolution process.• Researched client requirements for travel destination and ensured accurate and timely presentation of travel documentation.• Liaised with fellow Travel Managers and Team Leaders to ensure that client account management was compliant with the company’s Standards of Excellence.• Maintained client account information and kept database up-to-date. Show less • Worked directly with Team Leader in leading and engaging team members for success. Staff training. • Prepared detailed itineraries based on customer preference for tours, cruises, destination weddings, honeymoons.• In charge of complaints resolution process through the investigation of transportation, accommodations and other travel-related providers issues to ensure an outstanding 360° customer-service experience.• Processed shop reports and ledgers where applicable and ensured accuracy.• Built lasting relationships with industry vendors. • Provided continuous creative insights to improve the customer, sales experience and sales results.• Traveled worldwide to gain product knowledge to improve clients experience. Show less

  • Corporate Travel Manager

    Jun 2018 - Apr 2020

  • Assistant Team Leader

    Jun 2017 - Jun 2018

  • Travel Consultant

    May 2016 - Jun 2017
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  Serco

  Dec 2020 - Sept 2022

  Pension Benefits Analyst II

  • Benefits Administration and Case Processing of Retirement Pensions• Enter data into PBGC systems of record; conducting research for participant issues; supporting payment recovery and benefit payment processing activities; issuance of benefit determination letters; authorizing benefit payments; and handling complex or sensitive case processing or customer matters.• Conduct quality reviews and ensure compliance with PBGC and Federal regulations.• Work cooperatively with other team members to complete tasks and to ensure unified delivery of services.• Training of new staff members on pension processing and procedures. Show less