McKenzie Friedman

Experience

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  POLK CITY EYECARE INC

  May 2017 - Aug 2022

  Receptionist/Sales Associate/Tech

  • Trained two employees on the electronic health record system, Revolution EHR• Executed visual field screening tests and auto-refraction for patients • Demonstrated strong interpersonal and communication skills through interactions with eight or more patients a day• Responded timely to patient’s needs in person, over the phone, and via email• Verified and filed insurance in order to ensure patient satisfaction and profit for the company• Helped deliver record sales• Handled patient records to ensure compliance with HIPPA standards Show less

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  University of Iowa Office of Equal Opportunity and Diversity

  Oct 2018 - Mar 2020

  Student Receptionist

  • Demonstrated strong interpersonal skills in order to ensure that clients felt like they were in a safe and welcoming environment • Updated University employment records • Directed calls to the appropriate office or person• Streamlined and organized 100+ documents to be placed in the correct files• Separated 50+ files to be sent to archives • Completed Intersections: Preventing Harassment and Sexual Violence Course

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  University of Iowa Hospitals and Clinics

  Sept 2020 - May 2021

  Safety Ambassador

  • Communicated with clinics in the hospital to ensure the safety of patients and staff in the middle of a pandemic • Demonstrated strong interpersonal skills in order to ensure that patients felt like they were in a safe and welcoming environment • Ensured visitor compliance to hospital COVID policies • Directed patients and visitors to the correct location in the hospital • Certified in CPR/AED (child and adult)

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  Southern College of Optometry

  Aug 2021 - now

  • Participated in various supervised clinical settings • Performed eye examinations on patients age 12+ • Executed various technology for patients with different visual conditions • Explained complex topics in a more concise and simple manner to ensure students understood and succeeded in their classes • Collected and organized monthly lab invoices • Assembled all data into one document to make it easily viewable

  • Optometric Student Intern

    May 2023 - now

  • Student Tutor

    Aug 2022 - now

  • Student Clerk

    Aug 2021 - now