Heather Strozier

Experience

• 

  CUH2A

  Feb 2000 - Apr 2004

  System Administrator

  • Transitioned from a junior electrical engineering role to systems administration, taking on expanded responsibilities for managing IT services, applications, and system environments across the metro-Atlanta area.• Designed, built, and optimized a robust Windows NT and Exchange 2000 server farm, ensuring stability and scalability to meet organizational needs.• Developed and implemented a tape backup strategy (Veritas) and disaster recovery processes, safeguarding data integrity and ensuring readiness for system recovery in critical scenarios.• Coded and deployed a custom application to trigger alerts for environmental issues affecting servers and workstations, enabling proactive monitoring and response, which improved operational efficiency and reduced downtime.• Provided end-to-end IT support, maintaining user devices and workstations, implementing streamlined processes that enhanced user experience, minimized business interruptions, and upheld IT service delivery SLAs. Show less

• 

  IMY Consulting

  Apr 2004 - May 2010

  Founder & Owner

  • Founded and led a successful IT business generating $550,000 in annual revenue with a team of contractors, specializing in hosted services, messaging system conversions and migrations, Wintel and network infrastructure management, and end-to-end office productivity and user support for environments ranging from 5 to 1,000 users.• Drove business growth and profitability, achieving 80% of new business through referrals by building strong client relationships founded on trust, reliability, and consistent delivery of high-quality IT solutions.• Provided tailored IT solutions to a diverse client base, including: Centers for Disease Control (CDC), City Governments of Decatur and Conyers (GA), Culpepper, McAuliffe and Meaders Architects, CPCS Technologies (Defense), and Samaarth Technologies (Secure Messaging).• Managed all operational aspects, including strategic planning, client engagement, technical project delivery and contractor management, ensuring projects met client needs while adhering to industry best practices. Show less

• 

  TEKsystems

  Sept 2009 - May 2010

  Global Messaging and Infrastructure Transition Lead (Home Depot)

  • Led cross-functional collaboration with The Home Depot’s messaging and Active Directory teams to streamline and optimize their globally distributed environment, achieving Service Acceptance and enabling a seamless migration to Microsoft Office 365.• Partnered with engineering teams to redesign and optimize Active Directory, establishing alignment with in-scope requirements and project timelines to successfully synchronize over 150,000 accounts to Microsoft’s Business Productivity Online Suite (BPOS) environment.• Developed and implemented a comprehensive functional testing strategy for mobility devices, Outlook, and Citrix clients, ensuring a high-quality end-user experience and securing go-live approval by HD’s Executive initiative review boards.• Co-developed migration frameworks with messaging teams, establishing daily operational routines and a robust communication plan to guide the transition from on-premises Exchange 2003 to BPOS Exchange 2007, ensuring minimal disruption and stakeholder alignment. Show less

• 

  CACI, Inc

  Aug 2010 - Feb 2011

  Strategic Messaging and Systems Integration Lead (US Air Force)

  • Developed and implemented a global transition strategy to migrate all 14 Air Combat Command (ACC) bases to Exchange 2007, establishing a unified messaging platform and integrating connectivity with other government organizations on the NIPR/SIPR secret network. • Streamlined and standardized messaging infrastructure, enhancing interoperability, security, and ensuring consistent, reliable communication across the Air Force’s global operations.• Partnered with Microsoft and Department of Defense (DoD) stakeholders to design and deploy a centrally hosted environment on the Air Force Network (AFN), enabling centralized and scalable management of mail services for all operating command bases.• Led a multi-command global troubleshooting initiative, resolving SharePoint authentication discrepancies and addressing network latency issues linked to 3rd Party network solutions for US Air Force-Europe, ensuring uninterrupted functionality and operational efficiency across mission-critical systems. Show less

• 

  Coca-Cola Refreshments

  Feb 2011 - Jan 2014

  Senior Manager, Global Messaging & Office 365 Services

  • Promoted to Senior Manager within 10 months, recognized for leadership in complex global environments.• Managed a $2M budget and led a globally diverse team delivering Microsoft Office 365 services to 80K+ users worldwide.• Negotiated a $15M global MSA, ensuring continuity of Office 365 services and alignment with Coca-Cola’s strategic goals.• Optimized vendor contracts and integrated systems under Vision 2020, delivering key projects: - SharePoint migration, Lync upgrade (40K users), and cloud-based fax (5K users). - Retention solutions for 80K+ mailboxes, enhancing compliance and efficiency.• Strengthened vendor relationships to drive cost-effective solutions and strategic roadmap alignment.• Developed a domain migration strategy, adopted by HR and engineering to streamline operations. Show less

• 

  Outokumpu Stainless Steel Oy (Next-Ventures)

  Sept 2014 - Jul 2015

  PM, Global Infrastructure and Operations

  • Led diverse, multi-lingual teams through global IT initiatives, managing $100K–$2M budgets and delivering results on time and within scope.• Drove strategic IT integrations across the US, Argentina, and Mexico, ensuring seamless transitions and operational alignment.• Spearheaded transformative infrastructure projects, including Azure migrations, Active Directory redesigns, O365 multi-tenant rollouts, and SAP upgrades to enhance efficiency.• Standardized executive reporting, developing dashboards for PMO, sponsors, and stakeholders to improve project visibility and risk management.• Optimized enterprise processes by enhancing SAP & AS400 workflows, enabling teams to focus on high-value initiatives and improving operational scalability. Show less

• 

  CONA Services - A Coca-Cola System IT Services Company

  Sept 2015 - Apr 2021

  Accountable to the CISO and Executive Board for delivering a secure and reliable IT platform supporting the entire North American Coca-Cola Bottling business. Led a global team covering design, PM, security, and customer experience.• Aligned with Bottler executives and senior leaders on long- and short-term business strategies, driving project scope, high-impact commitments, and measurable investment outcomes.• Designed and implemented enterprise-grade identity and access management solutions across Azure, SAP Cloud, AWS, Snowflake and Salesforce.• Partnered with Microsoft to deploy Azure B2B access for 100K+ users across multiple bottlers, 3rd Party and external customer environments, strengthening security, interoperability, and user experience.• Managed a $2M operational budget, delivering scalable IT and cloud solutions that enhanced business operations, ensured readiness, and enabled on-time digital transformation. Show less

  • Director, Identity Management & Security Design

    Mar 2017 - Apr 2021

  • IT Solutions Architect

    Sept 2015 - Mar 2017
• 

  Microsoft

  Apr 2021 - now

  Driving Azure Core’s strategic vision by delivering high-confidence roadmaps, contract governance, and customer engagement while partnering cross-organizationally on sales and go-to-market initiatives to drive and deliver key outcomes that enable customers to plan, build, and scale on the platform.• Partnering on product planning and portfolio strategy to focus investments on strategic product areas while refining the product lifecycle framework and governance to ensure healthy and efficient product delivery.• Leading the development of a unified data framework to strategically align priorities and timelines, leveraging telemetry and systems data to drive engineering actionability and provide clear visibility into dependency management.• Leading the optimization of non-standard contractual workflows to maximize planning efficiency and drive cross-team alignment with customer commitments.• Advancing tools like Azure Updates to streamline feedback loops and increase customer release awareness. Show less Spearheaded strategic engineering partnerships with global FSIs, driving digital transformation across the US and Azure China regions by aligning engineering priorities with customer needs and influencing product roadmaps to support strategic growth and innovation.• Modernized critical workloads for G-SIFIs, aligning engineering roadmaps with customer needs to enhance competitive positioning and accelerate cloud adoption.• Delivered compliant, scalable cloud solutions, ensuring data sovereignty, security, and high performance across diverse markets.• Accelerated cloud adoption by building strong customer and account team partnerships, maintaining a consistent communication rhythm to provide the latest updates, and driving proactive preparedness and ecosystem readiness for seamless solution delivery. Show less

  • Roadmaps & Strategy Leader (Azure)

    Aug 2023 - now

  • Strategic Customers Leader - FSI (Azure)

    Apr 2021 - Aug 2023