Raphael Guimarães

Experience

• 

  Confianca Medicine Wholesaler LTDA

  Oct 2014 - Apr 2015

  Administrative Manager
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  Reconcavo Medicine Wholesaler Eirelli

  Aug 2015 - Mar 2022

  Led a team of 70+ sales representatives, providing personal coaching in various hard and soft skills, which resulted in an average monthly sales revenue of 1.8 million CAD.Successfully managed the company's digital transformation, transforming all paperwork into a digital and Microsoft Excel-based process into an automated ERP process, which revolutionized how sales representatives were managed, increasing the number os representative per team saving over one hundred thousand dollars on annual cost.Led ERP implementation of the company. Responsible for collecting pain points and interviewing users from all sectors, analyzing which ERP better fits the company, scheduling and preparing integration and working on the system improvement. The Migration saved 47% of the ERP cost, resulting in CAD$ 28,000 saved per year.Developed various marketing activities, developed promotions and campaigns, created marketing communication, and managed events and stakeholders, leading us to attain the top-selling position for a new product in Brazil despite operating in the fourth-largest province by population in Q3 2020.Actively managed conflicts with sales representatives who covered the same area by always being aware of the conflicts arising with sales representatives or supervisors, actively solving them by understanding and actively listening to both parties and trying to find the best solution. As a result, we could maintain a team of over 70 sales representatives, while competitors had between 30 and 40 in the same managed territory.Designed and delivered specific sales workshops by collecting data and team shortcomings, which grounded the owner-branded vitamins to up to 21 products. Show less Developed and implemented a new monetary award system by collecting and analyzing data from customers visited and products sold, which increased sales by 30%.Successfully Managed key clients of the company by regularly visiting and being the focal point of the key accounts. I doubled our share to 24% in those key costumes representing 30% of the total market then.Implemented a sales script and routine at telemarketing by following up and training the Telesales representatives during cold calls, searching and analyzing secondary data and developing a new award system, which doubled the number of customers reached by Telesales representatives. Show less

  • Sales Operations Manager

    Jul 2017 - Mar 2022

  • Sales Operations Analyst

    Aug 2015 - Jun 2017
• 

  Marriott International

  Oct 2022 - now

  Responsible for building a comprehensive Guest Service Agent (GSA) manual by tracking, validating with the responsible department and registering all tasks performed by GSA’s that serves as a reference book for new hires and any front desk associate who has doubts about how to complete a certain task.Wowed guests, receiving over five nominations for the Vancouver Tourism Awards by being patient, welcoming, and understanding. Warmly greet guests upon arrival, assist them with luggage and belongings, explain hotel amenities and provide information about hotel services, local attractions and directions.

  • Guest Service Agent

    Mar 2024 - now

  • Bellperson

    Oct 2023 - Mar 2024

  • Bellperson

    Oct 2022 - Oct 2023