Zekiah Dapitan

Experience

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  Civil Aviation Authority of the Philippines

  Jun 2018 - Dec 2021

  Liaison / Clerk

  Performs administrative tasks and assists in site acquisition project.

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  Dynata

  Jan 2022 - Dec 2022

  Market Researcher

  - Conducting surveys , gathers data and update CRM about products, services and political campaigns to citizens residing in the different states of USA thru SMS and phone calls.- Providing quality survey results to the clients in order for them to strengthen their market research and advertising activities.

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  Upwork

  Nov 2022 - Jul 2023

  Proof Watcher / Proofreader

  - Proof watching informative videos and makes revisions ofgrammatical errors, unnecessary audio/clips to ensurequality before uploading to a digital platform.-Updating tasks on Trello and determines videos thatneeds revision or ready to be published

• 

  Moolah Wireless

  Apr 2023 - May 2024

  Customer Service Representative

  - Providing prompt and accurate responses to customer inquiries, issues, and complaints via various channels such as phone, email or chat.- Accurately documenting customer interactions, inquiries, complaints, and resolutions in customer relationship management (CRM) systems and other designated tools. - Escalating complex or unresolved customer issues to higher-level support or management, ensuring timely resolution and customer satisfaction.

• 

  OpenSpace

  Sept 2023 - Jun 2024

  Data Quality Analyst

  - Fixing imagery instead of numbers or data.- Capture track dqa analysis and adjustments- BIM model align- Progress tracking dqa analysis and labeling- Progress tracking segments upload