Ganesh Baba Panathula

Experience

• 

  Command International Software (now ICICI Infotech)

  Jul 1997 - Mar 2000

  Application programmer

  Handled the following projects:Century Change compliance projects in Mainframes for Insurance companiesMigration project from Mainframe to VMS at PeurtoRico (Onsite)

• 

  Digital Globalsoft (now HP)

  Apr 2000 - Feb 2004

  Senior Software Engineer

  Production support and maintenance projects involving various layered products that run VMS platform. The applications used to handle the SCM of North American Digital Legacy business. Participated in Transition activities from Onsite and also performed the role of Primary support for Business critical applications at Onsite (Boston, USA).

• 

  Tech Mahindra

  Mar 2004 - Jan 2008

  Project manager

  Manage the production application support and maintenance project of BP, the world's leading Oil & Gas Company. A portfolio of applications used in managing the functional areas like Fuels, Pipelines, LTM and Convenience are supported by a mix of onsite and offshore teamEnsure adherence to KPI's (Key Performance Indicators) designed by the client like SLA Compliance, Lights-on, Process Improvements, Frequent ticket updates, Change management compliance, Application outages etc. and report the same to client and senior managementConduct weekly review meetings with the team leads, onsite SDM's and track action items to closure. On a Request for Service for new development/enhancements to existing applications, manage them from completely thru the life of project, following all the project management phases. Lead, motivate and manage the performance of the teamCoordinate with the finance team to get the invoices on time and validate the same before submitting to client. Plan for the training needs to satisfy the project and personal aspirations of the associates. Conduct one-on-one sessions with the direct reports.Adhere to the organizational norms set in terms of project management like participation in internal as well as external audits, monthly PPM's, updating the POC in the required tools, BCP & DR related activities.Performed on the roles of System analyst, Senior system Analyst handling the production support and development projects in VMS related technologies. Visited Netherlands, Australia and USA on the roles of Onsite co-ordinator and primary application support. Show less

• 

  Thomson Reuters

  Feb 2008 - Aug 2008

  Manager Application Support

  Managing the application support and maintenance of "Order to Cash" applications for Thomson MIS. Drive the team to achieve SLA compliance. Increased the contribution of the Bangalore team from 20 to 50% within a quarter. Stabilized the application support processes by preparing the deskside procedures. Maintained various documents required to have the PCI at 90% and more. Administratively managed the team by handling the leave plans, Appraisals and other mandates from the organization.Visited US for Business process understanding and familarization with the client. Show less

• 

  IBM

  Sept 2008 - Mar 2015

  • Working with multiple projects in global mobile application roll-out program for CitiBank for various countries like China, Australia and Philippines.• Managed the team responsible for delivering Mobile applications for iPhone, Android, Blackberry and Mobile internet, developed using Kony Platform• Handled Development projects worth $ 2 Million with average team size of 15 FTE.• Managed a project with unique authenticating mechanism of developing one time pin within device and integrated with other countries. • Established a common estimating mechanism for projects using Kony platform Show less • Managed teams of size 35-40 memebers to Deliver infrastructure support for various clients from India. It includes handling regular BAU tasks, Server builds/decommissions and Compliance management. • Acted as a single point of contact and be the advocate between Service Delivery and the Project executive • Accomplishing the SLA’s as per agreement with customer. • Participated in Compliance Audits, Process management audits and Corporate audits. • Led proactively the Defect prevention initiative to reduce the incoming tickets. • Actively participated in the GDF Implementation on various accounts. GDF is delivery framework based on Lean quality principles to improve the quality of service delivery. It involved coordination with multiple accounts and deriving at a pooled resource model to address the client needs. Show less

  • Sr. Project Manager

    Jan 2013 - Mar 2015

  • Sr. Project Manager, Mobile applications

    Jun 2011 - Dec 2012

  • Service delivery Manager

    Sept 2008 - May 2011
• 

  CA Technologies

  Apr 2015 - Dec 2018

  Services Project Manager

  Responsible for Project and Portfolio Management (PPM - Clarity) Product Delivery and Services, and many API & Security related services to customers worldwide. Responsible for $5-8 million USD per year in business delivery. Responsible for Customer Accounts for Global Delivery Team for multiple practices. Manage/Lead multiple projects concurrently.Highly customer-facing role and the high number of external stakeholders. Drive all stages of Services Projects - Project Kick-off, Initiation, Setup, Project Solutioning & Design, Project Execution, Project QA, and Project Closure.Adhere to and improve PMO best practices – Delivery Excellence, Change Management, Lessons learnt, etcCommunication and escalation to relevant stakeholders in case of risk. Facilitate team meetings – Cross functional, when required. Revenue forecasting in timely manner. Drive quarterly roadmap & resource planning activities and deliverables.Quote and budget analysis. Maintain quarterly budget reports and cost reports. Cost estimates to field teams.Effective crisis and escalations manager.Deal with Third Party resources thru a preferred vendor by issuing PO, approving efforts and Invoicing. Dealt with various project revenue recognition types – Fixed price, Fixed Percent Complete, Fixed Retainer, Time and Materials, RFR type projects. Show less

• 

  HCLTech

  Jan 2019 - now

  Senior Delivery manager - Services

  I manage the program to provide "End to End Development and Operations" of a Critical application using DEVOPS (partial) model. The development is managed using Agile methodology using SCRUM. My responsibilities include• Participate in the weekly Backlog grooming sessions with SPM, Architects and Business analysts. The features are reviewed, estimated (T-Shirt size), BA is assigned. The release assignment is done based on available capacity. • Work with the architects to review the features internally and create appropriate user stories. • Conduct sprint planning with Architects and key development team members to o Write user stories based on the features. o Review the business priorities and technical complexity of the user stories. o Estimate Story points and allocate sprints. • Currently we are running two weeks sprints. • Conduct the daily huddles to track the progress. • At the end of the Sprint o Conduct sprint review to access the completion of user stories. o End of sprint demos to attract the early feedback. • Ensure timely delivery by meeting the planned velocity average of 120 PD’s. • Ensure quality of delivery by tracking the defects raised, escaped defects. • Collaborate with Business Analysts for UAT / FUT. • Ensure compliance on preparation and submission of artifacts and handover to operations are done on time. As Delivery manager operations, • Ensure compliance to ITIL processes within Ericsson for Incident, change and knowledge management. • Weekly/Monthly status reporting. • Point of escalation for the product on any support issues, P1/P2 incidents, Vulnerability assessments and SOX compliance audits. • An average of 6-8 change deployments and 500 user service requests a month. Show less