Vardhaman Srivastava

Vardhaman Srivastava

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location of Vardhaman SrivastavaGurugram, Haryana, India

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  • Timeline

  • About me

    Salesforce Developer @TCS || Salesforce and Veeva CRM Expert | Customer Engagement Specialist || APEX, LwC, VisualForce

  • Education

    • ABES Engineering College

      2017 - 2021
      Bachelor's degree Information Technology
  • Experience

    • Tata Consultancy Services

      May 2021 - now

      • Managed customer engagement for APAC cluster countries, serving as the primary contact for ANZ, ID, and MYSG markets, leading weekly meetings.• Oversaw the rollout and provided L2 support for Bayer's Instant Messaging OTT across markets, ensuring seamless L3 support and ticket resolution.• Conducted script testing and translation testing monthly for APAC markets, ensuring robust system functionality and localization. • Enhanced the User Management Bot, elevating request resolution from 45-50% to an outstanding 90-95%. • Spearheaded the User Management Access and Modification Bot project, deployed across 115 countries, presenting demos globally, resulting in 8000+ requests resolved. Earned the Star of the Month award for exceptional work.

      • System Engineer

        Apr 2023 - now
      • Assistant System Engineer

        Apr 2022 - Apr 2023
      • Assistant System Engineer Trainee

        May 2021 - Apr 2022
  • Licenses & Certifications

    • CLP - Data Analytics & Insights-Generative AI Awareness

      TCS iON
      Jan 2024
  • Honors & Awards

    • Awarded to Vardhaman Srivastava
      Best Team Award - Feb 2023
    • Awarded to Vardhaman Srivastava
      Star of the Month - Mar 2022