Vardhaman Srivastava

Experience

• 

  Tata Consultancy Services

  May 2021 - now

  • Managed customer engagement for APAC cluster countries, serving as the primary contact for ANZ, ID, and MYSG markets, leading weekly meetings.• Oversaw the rollout and provided L2 support for Bayer's Instant Messaging OTT across markets, ensuring seamless L3 support and ticket resolution.• Conducted script testing and translation testing monthly for APAC markets, ensuring robust system functionality and localization. • Enhanced the User Management Bot, elevating request resolution from 45-50% to an outstanding 90-95%. • Spearheaded the User Management Access and Modification Bot project, deployed across 115 countries, presenting demos globally, resulting in 8000+ requests resolved. Earned the Star of the Month award for exceptional work.

  • System Engineer

    Apr 2023 - now

  • Assistant System Engineer

    Apr 2022 - Apr 2023

  • Assistant System Engineer Trainee

    May 2021 - Apr 2022