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Helen Turner

Helen Turner

Customer Service Officer

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location of Helen TurnerBolton, England, United Kingdom

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  • Timeline

  • About me

    Journey Developer at NatWest Group

  • Education

    • Lancaster University

      2001 - 2004
      English English Language and Literature, General

  • Experience

    • Royal Bank of Scotland

      Apr 2005 - Jul 2008
      Customer Service Officer

    • Cumbria County Council

      Jul 2008 - Dec 2009
      Administrator

    • DDI Australia

      Apr 2010 - Sept 2010
      Administrator

    • RBS

      Oct 2010 - Mar 2020

      Change Management team for Mandatory projects including GDPR Part of Solution Design for Natwest England & RBS Scotland - Mandatory projects.

      • HR Digital Content Consultant

        Dec 2018 - Mar 2020

      • Business Change

        Jan 2018 - Dec 2018

      • Solution Design

        Jan 2015 - Jan 2018

      • Continuous Improvement Champion

        Oct 2014 - Dec 2014

      • Team Manager

        Sept 2012 - Sept 2014

      • Deputy Team Manager

        May 2011 - Sept 2012

      • Customer Service Representative

        Oct 2010 - May 2011

    • NatWest

      Mar 2020 - now
      Journey Developer

  • Licenses & Certifications

    • Change Management Practitioner

      APMG International
      Jul 2018

    • Scrum Foundations

      Scrum Alliance
      Apr 2020
      View certificate certificate

    • Workplace Group Admin Certified

      Workplace by Facebook
      Jun 2019