Bala Sarvani Venkata Kota

Experience

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  Infosys Ltd

  Jan 2015 - Dec 2019

  Senior System Engineer

  Managed Agile teams delivering IT and Banking solutions, achieving a 95% sprint success rate and reducing bug backlog by 20% through focused testing and continuous integration.Implemented ITIL best practices, ensuring 90% of tickets were resolved within SLAs, boosting customer satisfaction and operational efficiency.Conducted root cause analyses to address system outages, reducing downtime by 40% and significantly enhancing application reliability.Developed Java and SQL enhancements, streamlining processes and reducing defect workloads by 30%, which improved resolution times and operational efficiency.Proactively reduced system downtime by 40% through system optimization and maintenance, ensuring critical banking system reliability.Implemented comprehensive incident, change, knowledge, and problem management using the Remedy console, aligning with best practices.Collaborated with NOC and priority teams to address P1 to P4 issues, ensuring timely resolution.Supported application maintenance and production, resolving client-raised issues efficiently and meeting SLA timelines.Acted as the primary contact for escalations, collaborating with teams to ensure prompt resolution and minimize impact on users.Facilitated Sprint events and daily stand-ups, promoting self-organization and removing blockers to support team success. Show less

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  Prodapt

  Aug 2020 - May 2022

  Lead Engineer

  Directed the implementation of SAFe Program Increments for telecom clients, boosting project throughput and cutting lead times by 20% through effective planning and resource allocation.Oversaw two teams as a SAFe Scrum Master, facilitating PI and iteration planning, Daily Stand-ups, and all SAFe ceremonies to ensure commitment to delivery.Managed cross-organization dependencies, ensuring smooth collaboration with other Scrum teams and alignment with overall objectives.Monitored team progress daily, addressing challenges and developing corrective actions as needed to stay on target.Facilitated discussions, decision-making, and conflict resolution, removing impediments to promote team progress.Educated Product Owners on backlog management, supporting refined task prioritization and alignment with goals.Enabled project visibility using burn-up charts and reporting tools in Jira, helping stakeholders make informed, data-driven decisions.Designed and led team coaching programs focused on Agile practices, increasing team velocity and ownership by 35%.Delivered all Program Increments on time by aligning cross-functional teams with strategic business objectives.Championed a culture of innovation, encouraging experimentation, which improved team morale by 15%. Show less

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  Nityo Infotech

  Jun 2022 - Aug 2022

  Scrum Master

  Facilitated Scrum ceremonies and sprint planning for high-impact software projects, refining backlog prioritization and resolving 85% of impediments.Partnered with Product Owners to clarify user stories and ensure clear business objectives, resulting in on-time, high-quality sprint deliveries.Developed Jira dashboards to give stakeholders real-time visibility into project progress, sprint health, and potential risks, enhancing transparency and accountability.Led a new Scrum team through a transition to a customized Spotify model, fostering Agile adoption and navigating challenges.Coached team members on Scrum practices, accelerating their understanding of Agile methodologies and improving productivity.Guided the team from initial uncertainty to MVP delivery, overcoming blockers and establishing clear processes.Maintained and prioritized the product backlog, supporting the Product Owner in ensuring clarity of tasks.Fostered a supportive, collaborative environment through servant leadership, building trust and team cohesion.Removed dependencies and blockers to support smooth project progression.Prepared the team for MVP Go Live, ensuring readiness for deployment. Show less

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  Fiona Solutions

  Dec 2022 - Jun 2024

  Consultant

  Led complex software projects, creating tools that enhanced system reliability by 30% and reduced defects by 25%, directly supporting customer service associates.Directed cross-functional teams of developers, testers, and product managers, aligning projects with customer and business goals and boosting sprint efficiency through coaching and performance tracking.Established end-user feedback loops, enabling product updates that directly addressed user needs, resulting in a 15% increase in user satisfaction.Developed and managed detailed roadmaps and technical designs for customer-facing applications, focusing on high-impact features and ensuring compliance with best practices.Streamlined development processes with Agile and SAFe methodologies, reducing delivery timelines by 20% while maintaining quality.Led the design and implementation of the Catalog Portal at Nations Benefits, optimizing product and catalog management within pharmacies.Oversaw the Basket Analyzer's backend integration to support operations across five interconnected portals, ensuring smooth functionality.Collaborated across teams for seamless Retailer Portal integration, facilitating easy vendor and healthcare provider access.Enabled efficient communication between admins and developers to streamline catalog updates within the Catalog Portal.Coordinated deployment and CI/CD cycles across development, QA, and operations teams to support multiple concurrent releases. Show less