Kelley Henderson

Experience

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  JPMorganChase

  Feb 2007 - Sept 2008

  Vault Teller

  • Promoted from part-time teller to full-time vault teller within first eight months of employment based on reliability, trustworthiness, and exceptional attention to detail.

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  Underwood Law Firm

  May 2009 - Dec 2010

  Legal Assistant

  • Promoted from part-time assistant to full-time legal secretary/assistant after only three months of employment due to written and oral communication skills, attention to detail, and ability to quickly learn how to use resources such as LexisNexis. • Managed 500+ active files for two litigation attorneys specializing in bankruptcy/creditor's rights without missing a single deadline.• Developed and maintained a seamless workflow process after implementing a filing system that literally moved paper off the floor and into organized electronic and paper files. Show less

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  The University of Texas at Dallas

  Jan 2011 - now

  • Manage a caseload of approximately 350 undergraduate students from day one on campus to graduation.• Facilitate complex, multi-day, in-person and virtual orientations for incoming freshmen, their parents, and new transfer students.• Advise students proactively using intrusive advising strategies to increase the probability of student success.• Work one-on-one with students to guide them through a complex, competitive degree program and help them make course decisions based on their interests and strengths.• Advise students seeking to apply to competitive concentrations within the ATEC major, ensuring they take the appropriate courses and developing complex, “what-if” multi-semester plans.• Teach a major-specific First Year Seminar course as instructor of record (2020 – present), helping students to transition from high school to the college environment.• Converted all paper student files to digital files in 2018 and developed & implemented remote advising and orientation options in 2019, utilizing platforms such as Blackboard Ultra, MS Teams, WebEx, Zoom, and Qualtrics. Show less • Designed and executed 10+ original presentations and programs for liberal arts students each semester, including employer panels, skill-building seminars, and career exploration workshops for individual majors.• Trained students and alumni on industry-specific job search and networking techniques, maintaining expert-level knowledge of labor-market statistics, hiring trends, and professional organizations in the Dallas area.• Advised international students seeking off-campus internships on CPT regulations, communicating with students to ensure high rates of knowledge retention and compliance.• Increased Arts & Humanities student involvement with the Career Center by 40% in 18 months.• Created major-specific resources for 5 majors, including information such as career exploration resources, industry organizations, internship opportunities, and tips for maximizing the college experience.• Collaborated with upper-level administration, faculty, and staff to ensure that programs were relevant and well-attended by students and alumni. • Taught seminars on resume and cover letter writing, networking, and interviewing, including modern trends such as optimizing documents for ATS, creating an online brand, and answering off-the-wall interview questions.• Served on a division-wide professional development committee that developed new employee onboarding for all incoming Student Affairs employees to supplement the HR staff onboarding process. Show less • Supervised front desk student workers including interviewing, hiring, training, and scheduling.• Met with 50+ work-study students every fall semester to process hiring paperwork.• Assisted bi-monthly with the preparation and submission of work-study payroll for 200+ students.• Troubleshot minor technical issues for staff and student users of CometCareers (a CRM System).• Generated original and memorable content for customer service training every semester.• Created handouts to promote seminars and other programs to students and alumni.• Distributed graduate salary survey and maintained database of student and alumni responses. Show less

  • Academic Advisor in the Harry W. Bass Jr. School of Arts, Humanities, & Technology

    Jan 2018 - now

  • Career Consultant

    Jun 2014 - Dec 2017

  • Administrative Assistant I (Human Resources focus)

    Jan 2011 - Jun 2014