Victoria Wallace

Experience

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  IML Worldwide

  Sept 2005 - Aug 2012

  > Responsible for the day to day running & management of the event delivery team and internal sales support team>Responsible for a team of event coordinators managing 25 – 40 events per month; overseeing the logistics & resource management for all events including onsite staff and national & international travel and equipment freight.>Ensuring success on all events and offering full support to the onsite delivering team and client teams.>Overseeing all financial aspects of events including quoting, logistics budgets and invoicing.>Responsible for building & managing a locally based event delivery team to meet the demands of the rapidly growing business in the USA. Show less >Part of a small (3 person) team tasked to introduce cutting edge, meeting management software and hardware to the North American market.>Initiated sales and project management of these services & products> Created and established efficient and effective business processes to assist in local office set up including implementation of a CRM>Supported development of new business by processing mail shots, cold calling and identifying sales leads, arranged demonstrations of products with new clients and completed the follow up to continue client relations Show less

  • Event Delivery Manager

    Oct 2008 - Aug 2012

  • Business Development Specialist

    Sept 2007 - Oct 2008

  • Project Coordinator

    Sept 2005 - Sept 2007
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  IML Worldwide

  May 2013 - Sept 2013

  Project Work
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  Lumi Technologies

  Sept 2013 - Jan 2017

  - Salesforce system administrator- Manage Salesforce and product integrations- Product Development process implementation and ongoing evolution- Implementing, supporting & evolving customer success & retention projects- Supporting our marketing team and campaigns- Product Management & Systems strategy representative on Lumi's leadership team Responsible for the coordination and completion of Global Business Services Projects. Completed a successful Salesforce implementation across our global offices

  • Director, Projects

    Aug 2016 - Jan 2017

  • Project Manager

    Sept 2013 - Aug 2016
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  Vevox

  Jan 2017 - now

  Director of Information Systems

  Vevox is #1 rated polling, quizzing and Q&A platform for UNMISSABLE classes, training and meetings.Vevox is top rated (G2, Capterra, GetApp, Trustpilot) for;-Making engagement, inclusion and measuring understanding a breeze-Seamlessly integrating with leading learning management systems (LMS) and presentation tools such as PowerPoint, MS Teams, Canvas, Blackboard, Moodle, D2L, Brightspace, (and more!)-Offering unparalleled ease of use and administration-Accessibility and anonymity to ensure every student/participant has a voiceWhether in-person or online, synchronous or asynchronous, Vevox caters to diverse teaching and meeting environments giving everyone, whoever and wherever they are, the power to have their say.My responsibilities include:- Providing and managing tools and systems to facilitate *Sales and pipeline management *Marketing effort and effectiveness *Product usage measurement *In depth reporting on sales, marketing and product analytics *Customer success and retention *Data driven approach to business decisions - Ensuring efficient internal processes and operations- Communicating processes and system strategy- ‘Keeping the lights on’ – working with the CTO, responsible for general daily operations of the business - Working closely with the Marketing Manager and providing the toolset for marketing requirements and systems to support customer win and retention with the ability to measure performance metrics.- Working closely with the Finance Manager, Sales Managers and MDs to ensure the correct business intelligence tools are being evaluated and implemented and ensure the systems can achieve the reports and insights the business needs. - Responsible for ad-hoc business projects – planning and execution.- Part of the Leadership team helping to shape the company’s strategic goals Show less