SHARISTA MOONILALL

Experience

• 

  Pharmed pharmaceuticals

  Aug 2009 - Oct 2021

  Pharmaceutical Sales Manager

  Call Centre Management (Telesales & Customer Services) Customer visits - One of my KPA's was to call on Dr's and Pharmacies in field. Both call centres contribute approx. 80%-85% of the company’s annual turnover Successfully grew the turnover margins from 58% - 70% within last two years Target Audience: All HCP such as Doctors, Dentists, Physiotherapists, Pharmacist, Independent Hospitals Direct Reports: KZN: 22 (telesales agents, admin assistant) which contributes to 75% of monthly budget CT: 3 (telesales agents) which contributes to 25% of the monthly budget, this is significant considering that JHB has a larger telesales team of 9 telesales agents in comparisonHas grown annual turnover from 58% to 70% within the 2 years Due to the performance of the CT & KZN Telesales Teams, seconded to roll out training for the JHB Call Centre Promoted to Telesales Manager in 2017, the main issues faced with the CT Call Centre where the following:  The CT call centre used a different system to KZN  There was a lack of inclusivity and visibility of the CT Telesales Team to the rest of the teams and / or company  Poor stock management which incurring losses for the business Successfully overcame with the following:  Thorough analysis of sales and inventory reporting paying particular attention to timelines thus was able to implement a tracking system Linking of the CT & KZN teams which improved flow of operations and systems Instituted a direct line of communication for CT Telesales Agents to myself (set as priority calls) Perform regular and extensive training sessions  Conduct quarterly visits to CT Branch Implementation of performance reviews and management, KPI management  SOP compilation and management  Regular reporting and feedback sessions  Utilize a very supportive, collaborate yet compliance driven management approach Show less

• 

  SA HEALTH PROTECTING SERVICES

  Oct 2022 - now

  Junior Key Account Manager

  Supply chain management importing and exporting ProcurementShippingSales negotiationMarketingMerchandisingPoint of contact- Hospitals, pharmacies all clients, retailersNegotiating Reporting- stock, sales, stock requirements Stock rotationPharmaceuticals