Todd Vintr

Experience

• 

  White Spot

  Oct 2011 - Jan 2014

  Line Cook

  • Train new hires while upholding the standards of excellence and ensuring the consistency required by the company• Lead team through services and controlled the quality of products

• 

  Browns Socialhouse

  Jan 2014 - Jun 2016

  Browns Socialhouse (Sunshine Hills, Ironwood, Panorama, Brewery District)• Communicate with different franchised locations to inform staff on upcoming marketing events• Write and edit all communications sent between the marketing department• Socialize with guests and customers during marketing events to build the relationships between the customers and Browns Socialhouse • Assist in achieving company goals and vision of creating the best customer service possible• Supported team with strong work ethic and team work based goals• Interacted with customer base and marketed the views and goals of the company

  • Communications Manager

    Jan 2016 - Jun 2016

  • Line Cook

    Jan 2014 - May 2016
• 

  BC Ferries

  Nov 2016 - Aug 2021

  As Lead Standardized Education and Assessment Trainer I have trained employees of all skill levels and been adaptable as I tailored my training methods to each individual trainee. I was a part of multiple customer satisfaction projects to make the customer experience more efficient and lead to better outcomes. Integral part of building and updating company-wide training materials to facilitate training needs. Customer Facing Role where I had to deal with a variety of customer issues in limited time frames. Adaptability, knowledge of policies and procedures and problem solving were key aspects of day-to-day responsibilities. Providing accurate information in a timely manner was imperative to customer satisfaction. Maintaining business partner relationships through emailing and conference calls. Organization in an office environment which included the use of Microsoft Office, Maximo Asset Management, SmartStaff and Oracle HRM. Using computer programs to facilitate pay roll, asset tracking, budgeting and purchase orders were also important responsibilities I handled.

  • Standardized Education & Assessment Trainer

    Feb 2018 - Aug 2021

  • Customer Service Attendant/Ticket Agent

    May 2016 - Aug 2021

  • Office Administrator

    Nov 2016 - Feb 2018
• 

  Clio - Cloud-Based Legal Technology

  Sept 2021 - now

  As a Customer Success Operations Specialist, I bring a wealth of experience in driving scalability, spearheading product launches, and enhancing our Salesforce infrastructure through industry-leading projects. My focus is on aligning core business strategies with our overall vision to achieve and surpass our company's Objectives and Key Results (OKRs).In this role, I am instrumental in overseeing and executing strategic initiatives that partner cross-functionally for successful product launches. My strategic mindset ensures that every product launch is meticulously planned and executed, driving customer satisfaction and business growth.I lead efforts to optimize our Salesforce infrastructure, implementing projects that enhance our CRM capabilities and streamline our customer success processes. By leveraging industry best practices and innovative solutions, I ensure our Salesforce platform supports our scalability goals and provides actionable insights for decision-making.My deep understanding of customer success operations enables me to contribute to high-level strategic planning and execution, ensuring alignment with our company’s vision and objectives. I work closely with executive leadership to drive initiatives that enhance customer satisfaction, retention, and overall business performance.My commitment to operational excellence and strategic leadership is reflected in my ability to deliver measurable results and drive continuous improvement. I am dedicated to fostering a culture of collaboration, innovation, and accountability, empowering our team to achieve exceptional outcomes. Show less In Customer Success Operations, I am dedicated to driving scalability, developing cross-functional strategies, and ensuring our company meets its Objectives and Key Results (OKRs). With a keen focus on operational excellence, I strive to enhance our customer success processes, optimize efficiency, and deliver measurable results.In my role, I leverage data-driven insights and innovative approaches to design and implement scalable solutions that support our hyper-growth nature. By collaborating closely with cross-functional teams, I develop strategies that align with our business goals and enhance the overall customer experience.My expertise lies in scoping complex problems and gaps, streamlining workflows, and implementing best practice solutions that drive MRR growth and retention. I am adept at analyzing complex data sets, deriving actionable insights, and translating them into strategic initiatives that propel our company forward.A key part of my role is ensuring that our customer success operations are aligned with our company's OKRs. By setting clear objectives, tracking progress, and measuring outcomes, I help drive accountability and ensure we achieve our targets. My ability to build strong relationships and foster collaboration across teams is instrumental in achieving these goals.Passionate about operational excellence and customer success, I am committed to delivering value at every stage of the customer journey. My goal is to empower our team with the tools, insights, and strategies needed to drive customer satisfaction, retention, and growth. Show less As a Customer Onboarding Specialist at Clio, the leading Legal Tech SaaS company, I invest thoughtful time with clients to ensure they receive unparalleled value, energy, and technical expertise. My role involves guiding clients through the intricacies of the Clio Platform, providing them with a comprehensive understanding of its robust features and capabilities and how it can improve their business.I leverage a variety of tools and resources to ensure clients have all the necessary information and support they need, addressing their questions promptly and effectively. My commitment to delivering exceptional onboarding sessions means setting clients up for long-term success and consistently delivering value in every interaction.With a keen ability to troubleshoot and resolve issues, combined with my genuine passion for building strong client relationships, I excel in creating a seamless and positive onboarding experience. My goal is to empower clients to maximize their use of the Clio Platform. Show less

  • Salesforce Administrator

    Aug 2024 - now

  • Customer Success Operations Specialist

    Oct 2023 - Oct 2024

  • Customer Success Operations Coordinator

    May 2022 - Oct 2023

  • Intermediate Customer Onboarding Specialist

    Sept 2021 - May 2022