Maneesha L.

Experience

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  Persistent Systems

  Mar 2014 - Apr 2017

  Worked as a developer for medical concierge application (healthcare domain) in customising visualforce pages compatibility for mobile devices using responsive design, community setup and chatter implementation using connectApi.Worked as a key developer for contact center application on service cloud customizations, live agent setup, community setup,knowledge base setup,email to case. As an intern, gained knowledge on salesforce platform. Proactively understood the requirements and configured workflows and email templates as per business needs.Responsible for maintaining code coverage of entire application.

  • Senior Software Engineer

    Aug 2014 - Apr 2017

  • Intern

    Mar 2014 - Jul 2014
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  Infosys

  May 2017 - Jul 2022

  Worked as a offshore lead for setting up contact center of world's leading sports brand head quartered at Europe. Integrated salesforce with order management system within chatbot to manage orders. Developed and designed chatbot as per business needs. Worked as a offshore lead for setting up contact center of world's leading sports brand headquartered at Europe. Designed and developed salesforce integration with facebook and whatsapp using digital engagement. Developed Product recommendations tool using LWC. Worked as a key developer for setting up contact center of world's leading sports brand head quartered at Europe. Implemented social studio integration with twitter, Embedded Service (Snapins), setup, case console customizations with console toolkit and other customization with lwc.

  • Technical Consultant

    Oct 2020 - Jul 2022

  • Senior Associate Consultant

    Oct 2018 - Oct 2020

  • Associate Consultant

    May 2017 - Oct 2018
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  University of San Francisco

  Aug 2022 - Dec 2022

  Senior Salesforce Developer