Catalina Navrapescu

Experience

• 

  Misys

  Sept 2013 - Jan 2017

  Main activities:- Maintaining Summit product and improving existing modules by investigating of issues and perform its qualification as Bug, Normal Behavior or Enhancement Request;- Investigating technical (and functional if needed) defects and propose adequate solutions;- Providing maintenance for existing projects;- Writing technical specifications & best practices documentation;- Whenever a case is classified as a bug, the responsibility is for searching for a potential workaround that may unblock the client and provide a clear functional description of the problem, root cause analysis and how to reproduce scenario to Level 3;- Debugging, code analysis, correction and explanation;- Identifying the root cause for the reported issues and provide a detailed explanation in case of expected behavior;- Validating the fixes to be delivered to clients;- Working with C/C++, C# on Windows and Linux platforms;- Unix knowledge- training new joiners- fixing defects and providing the fix to development team to propagate it in Git Show less Main activities:- Maintaining Summit product and improving existing modules by investigating of issues and perform its qualification as Bug, Normal Behavior or Enhancement Request;- Investigating technical (and functional if needed) defects and propose adequate solutions;- Providing maintenance for existing projects;- Writing technical specifications & best practices documentation;- Whenever a case is classified as a bug, the responsibility is for searching for a potential workaround that may unblock the client and provide a clear functional description of the problem, root cause analysis and how to reproduce scenario to Level 3;- Debugging, code analysis, correction and explanation;- Identifying the root cause for the reported issues and provide a detailed explanation in case of expected behavior;- Validating the fixes to be delivered to clients;- Working with C/C++, C# on Windows and Linux platforms; Show less Main activities:- Maintaining Summit product and improving existing modules by investigating of issues and perform its qualification as Bug, Normal Behavior or Enhancement Request;- Investigating technical (and functional if needed) defects and propose adequate solutions;- Providing maintenance for existing projects;- Writing technical specifications & best practices documentation;- Whenever a case is classified as a bug, the responsibility is for searching for a potential workaround that may unblock the client and provide a clear functional description of the problem, root cause analysis and how to reproduce scenario to Level 3;- Debugging, code analysis, correction and explanation;- Identifying the root cause for the reported issues and provide a detailed explanation in case of expected behavior;- Validating the fixes to be delivered to clients;- Working with C/C++, C# on Windows and Linux platforms; Show less

  • Senior Support Engineer

    Sept 2016 - Jan 2017

  • Support Engineer

    Dec 2015 - Aug 2016

  • Associate Support Engineer - Technical Summit

    Sept 2013 - Dec 2015
• 

  IBM

  Feb 2017 - now

  Lead service delivery for the EU CSW-CERTEX platform, the European Commission’s Customs Single Window initiative enabling streamlined cross-border customs operations across Member States.Client: Directorate-General for Taxation and Customs Union (DG TAXUD), European Commission.Key Responsibilities:Oversee end-to-end service delivery of the EU CSW-CERTEX application, ensuring compliance with EU policies, SLAs, and security protocols.Coordinate between DG TAXUD, IT providers, and Member State stakeholders to align technical operations with business and regulatory requirements.Manage incident, change, and problem management processes according to ITIL best practices.Drive continuous service improvements, monitor KPIs, and lead reporting on operational performance to senior stakeholders.Ensure integration support for National Customs Administrations and third-party systems.Support release and deployment activities in collaboration with development and operations teams.Key Achievements:Ensured 99.9% availability of CSW-CERTEX platform through proactive monitoring and risk mitigation strategies.Successfully managed onboarding and support for multiple EU Member States, enhancing interoperability and compliance with the Union Customs Code (UCC).Developed standardized service management documentation and dashboards, improving transparency and audit-readiness. Show less Leading and coordinating as Project Manager several major and minor projects from April until present with team members from Romania, India and IBM contractors. Naming below few of them: IBOR benchmarking, LDAP integration in Summit, Linux upgrade, Rounding OIS Indices, Deployment Automation, OBR project (which included developing functionalities requested by a bank client on top of FlowX.AI platform by using different APIs).The role implies following responsibilities:- Define, plan, coordinate and review the activities of the software team by following the relevant engineering processes to ensure that the specific technical objectives in respect of product function, cost, quality, validation and delivery are achieved within the project timescales. - Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem. - Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results - Positively influence the team to achieve results that are in the best interest of the organization. - Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization. - Plan and manage software releases. - Lead meetings and reviews with the customer.- Manage software/hardware implementation or decommissioning projects under a traditional project management methodology and agile methodologies when required. PMI/WWPMM methodologies are employed in most of the managed projects. - Manage customer relationship and escalation management during the entire project period. - Draft contracts and negotiate contractual conditions for projects.- Create budget estimation for projects I manage Show less Main activities:- monitor the delivery in time of the issues raised by customer - daily review of the backlog (pending tasks) and assignment of the tasks to the team members- internal IBM tasks - assigning tickets within team members with issues raised by client and monitoring the resolution of it- participate in the calls with the vendors - quality support - responsible for audit compliance - assigning audit request within the team and ensuring feedback is provided respecting the SLA for audit requests responses- monitor the usage of the licenses - checking the Summit and Numerix licenses expiry date, and ensuring the new software licenses are installed before the current one expiry date- collaborate daily with multicultural teams from Germany, Romania and India, which ensure support of the downstream systems and infrastructure- yearly review of Application Documents and ensuring all are up to date with projects description, user management review data- user management- ensuring yearly Application Configuration check for Summit and Numerix changes and evidence are filled in and deliver within SLA- ensuring application support SLA are achieved- creating on call support schedule and discussing it with the team- yearly user management review- ensuring all Work Orders (for adding roles/creating new users/inactivating users/changing roles) are completed before due date- planning changes with fixes/amendments from the team- agreeing with infrastructure team the patches schedule to not interfere with application activities Show less As Summit Cluster Lead I am coordinating a team of 10 members, both BA and technical people, situated across India and Romania. Main activities:- monitor the delivery in time of the issues raised by customer- daily review of the backlog (pending tasks) and assignment of the tasks to the team members- internal IBM tasks- implement the requests received from the client- participate in the calls with the vendors- quality support- responsible for audit compliance- monitor the usage of the licenses- collaborate daily with multicultural teams from Germany, Romania and India, which ensure support of the downstream systems - coordinate the team during different phases of the projects implemented - support for the upgrade projects: - coordinate the batch testing and defects raised by the client - monitor the performance defects within Summit FT and within the batch process by checking the overall batch completion time in order to meet the existing SLAs, ensuring same performance is achieved - coordinate the defects raised by client while executing Automated testing Show less Main activities:- monitor the delivery in time of the issues raised by customer- daily review of the backlog (pending tasks) and assignment of the tasks to the team members- internal IBM tasks- implement the requests received from the client- participate in the calls with the vendors- quality support- responsible for audit compliance- monitor the usage of the licenses- collaborate daily with multicultural teams from Germany, Romania and India, which ensure support of the downstream systems Show less Main activities:- Maintaining Summit application and improving existing customized modules - identifying if an issue is customized specific or Finastra core defect- raising Finastra cases on SFDC portal in case the issue raised by the client is core related - Investigating technical (and functional if needed) defects and propose adequate solutions;- Providing maintenance for existing projects;- Debugging, code analysis, correction and explanation for the client customized code- Identifying the root cause for the reported issues and provide a detailed explanation in case of expected behavior;- Working with C/C++, C# on Windows and Linux platforms; Show less

  • Project Manager

    Apr 2021 - now

  • Service Delivery Manager

    Oct 2022 - now

  • Project Manager Summit

    Apr 2021 - Sept 2022

  • Application Support Team Lead

    Sept 2021 - Jun 2022

  • Summit Cluster Lead

    Jan 2019 - Aug 2021

  • Summit Support Team Leader

    Jan 2018 - Dec 2018

  • Summit Technical Consultant

    Feb 2017 - Dec 2017