Mario Moreno

Experience

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  Sitel Group

  Mar 2015 - Jan 2016

  Customer Service Representative at Hotels.com / Expedia

  - Excellent interpersonal skills, fostering positive relationships with customers and colleagues to create a welcoming and accommodating environment.- Strong problem-solving abilities, adept at analyzing customer needs and finding creative solutions to meet their expectations.- Exceptional multitasking skills, able to handle multiple customer inquiries simultaneously while maintaining attention to detail and accuracy.- Proficient in conflict resolution, skilled at de-escalating tense situations and finding mutually beneficial resolutions to customer concerns. Show less

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  Teleperformance

  Jan 2016 - Dec 2018

  Elite Sales Specialist at Choice Hotels International

  - Strong sales skills, with a proven track record of exceeding sales targets and driving revenue growth.- Excellent negotiation and persuasion abilities, capable of effectively influencing customer decisions and closing deals.- Exceptional product knowledge, able to articulate the unique selling points and benefits of Choice Hotels International properties to customers.- Outstanding relationship-building skills, skilled at cultivating and maintaining long-term partnerships with key clients and travel agencies.- Proficient in market research and analysis, capable of identifying new business opportunities, trends, and competitor activities to drive strategic sales initiatives. Show less

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  Sitel Group

  Mar 2019 - Oct 2021

  Senior Sales Trainer

  1. Sales Customer Service at AT&T Mobility: - Exceptional customer service skills, adept at building rapport, understanding customer needs, and providing effective solutions. - Strong sales abilities, with a track record of meeting and exceeding sales targets while ensuring customer satisfaction. - Excellent product knowledge of AT&T Mobility offerings, enabling effective upselling and cross-selling opportunities. - Proficient in handling customer inquiries, resolving complaints, and maintaining positive customer relationships. - Skilled in utilizing customer relationship management (CRM) software and sales systems to track customer interactions and manage sales pipelines.2. Senior Sales Trainer at Hotels.com: - Expertise in designing and delivering sales training programs to enhance the skills and knowledge of sales teams. - Strong presentation and communication skills, able to effectively convey sales concepts and techniques to sales professionals. - Proven ability to develop and implement training materials, including presentations, training manuals, and e-learning modules. - Experience in conducting sales coaching sessions and providing constructive feedback to improve sales performance. - Proficient in assessing training needs, identifying knowledge gaps, and tailoring training programs to address specific sales challenges.3. Senior Sales Trainer at Clearlink: - Extensive experience in delivering comprehensive sales training programs to drive performance and achieve sales goals. - Strong understanding of sales methodologies, techniques, and best practices in various industries. - Skilled in creating engaging and interactive training sessions, incorporating role-playing, case studies, and group activities. - Proficient in evaluating training effectiveness through assessments, quizzes, and performance metrics. Show less

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  Blackhawk Support Services El Salvador

  Oct 2021 - May 2022

  Fraud Prevention Specialist II

  - Fraud Detection and Prevention: Expert in utilizing fraud detection tools and technologies to proactively prevent fraud incidents.- Investigation and Analysis: Skilled in conducting thorough fraud investigations, gathering evidence, and documenting findings.- Risk Assessment and Mitigation: Experienced in evaluating potential fraud risks and implementing fraud prevention controls to protect company assets.- Collaboration and Communication: Effective communicator, collaborating with cross-functional teams to address fraud-related issues.- Compliance and Regulatory Knowledge: Well-versed in relevant laws and regulations, ensuring compliance and implementing necessary controls to meet regulatory requirements. Show less

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  The CEO Magazine Global

  May 2022 - Aug 2023

  The CEO Magazine is more than a premier business title: we are a source of information, inspiration and motivation for the world’s most successful leaders, executives, investors and entrepreneurs.An iconic, global media brand, we inspire and promote excellence within the business world.Through our four editorial cornerstones – Inspire, Innovate, Invest and Indulge – we delve deeper into both the professional and personal lives of business leaders, exploring the lifestyle interests and pursuits of this affluent audience.Our content creates conversations on all platforms, while our voice is the one that matters to decision makers and game changers. Show less

  • Media Manager

    Mar 2023 - Aug 2023

  • Research Assistant

    May 2022 - Mar 2023
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  Charlotte Property Management - TouchPoint Property Management

  Sept 2023 - Sept 2024

  Senior Property Manager
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  Edgerow Property Management

  Jun 2024 - now

  • Senior Leasing Operations Manager and CRM Systems Architect

    Nov 2024 - now

  • Leasing Coordinator

    Jun 2024 - now