Batul Mukadam Zaveri

Experience

• 

  Deloitte

  Jul 2005 - Mar 2007

  Consultant, Audit & Enterprise Risk

  • Designed, implemented, and tested IT and accounting controls

• 

  KPMG India

  Mar 2007 - Dec 2007

  • Developed client corporate information security policies • Helped clients build IT strategies that aligned with business requirements• Reviewed security and interface controls for all applications that affected financial statements• Reviewed client IT operating procedures to provide assurance to financial auditors• Reviewed and tested client internal operating controls to verify security and compliance • Performed in-depth analysis on IT trends and operations strategies of manufacturing and pharmaceutical companies to develop new client acquisition strategy• Assisted in developing sales presentations to introduce benefits of KPMG services• Developed proposals that identified industry trends and integrated new client service plans

  • Senior Consultant, Risk Advisory

    Mar 2007 - Dec 2007

  • Senior Consultant, Business Development

    Mar 2007 - Dec 2007
• 

  Navistar Inc

  Sept 2008 - Jun 2013

  Internal Audit Manager

  • Conducted Internal Audit and Finance Transformation projects, reviewing existing business processes and risks and recommending improvements for efficiency and cost savings• Supported SOX 404 audit, including general computer controls and application control testing that required cross-functional coordination across all levels and multiple locations of company• Developed training and reference manuals for audit team members, which included audit team mission and vision, procedures, training, and testing materials for multiple audit types Show less

• 

  Technical Supplies International Co LLC

  Sept 2017 - May 2021

  Customer Service Manager, Administrative Assistant

  • Maintained all customer documentation including price lists, delivery performance, sales quotes, past dues, and customer enquiries; responded to all post-sale customer issues• Created procedure manual for customer service team• Generated sales quotes, sales orders, and delivery plans based on customer specifications• Developed reporting to identify gaps in customer information and improve processes

• 

  PM International

  Aug 2021 - Jun 2022

  Business Administrator, Customer Service

  • Built solid customer relationships during pre- and post-sale customer interactions• Provided effective solutions to customer needs, liaising cross-functionally to gather info• Analyzed customer specifications to generate quotes and sales orders for sales team• Improved Customer Relationship Management by maintaining thorough records of customer interactions, transactions, order processing, requests, comments, and complaints• Created procedure manual for Customer Service team• Generated reports identifying gaps in customer information to improve internal processes Show less

• 

  Imperial Dade Canada

  Jun 2022 - now

  Proposal Coordinator

  • Lead RFP process as sole proposal coordinator for entire Canadian subsidiary• Monitor bidding websites to search for appropriate opportunities and present bids• Prepare bid responses, marketing materials, company FAQs, and standardized submission plans, liaising cross-functionally to gather information• Spearhead full project management to ensure bids are submitted on time with accurate info• Assist sales team in completing supplier assessments to qualify new vendors• Monitor Avetta Compliance Monitoring portal to ensure customer documentation is up to date Show less