Dana Turc-Toma

Experience

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  CGS Romania

  Nov 2010 - Aug 2012

  Customer Service Representative

  Proactive and on demand support to new and existing Sprint customers, one of the leading mobile network operators in the US. Responsible for order processing, payment chasing, handling general product and service inquiries, customer retention, and expediting workflow processes.

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  Oracle

  Sept 2012 - Oct 2017

  Oracle Cloud Renewal Managers provide a high level of specialization within the Customer Success and Renewals organization to ensure that customers proactively manage their Cloud Service Agreements. Renewal Managers enable customers to see the value in Return On Investment and Total Cost of Ownership for their Oracle Cloud solutions. Responsible for a portfolio of existing volume accounts (contracts under $50K in ARR) within the UK, Ireland and Israel region by providing weekly accurate forecasting, timely quoting and obtaining internal approvals on renewal offers, up-selling, cross-selling and liaising with several teams within the customer lifecycle to ensure on time renewal of existing customers' contracts. Show less Oracle´s Customer Success organization enables our customers to achieve the highest business value and profit from their investment in Oracle Cloud.Customer Success Managers (CSMs) ensure that Oracle Cloud solutions are aligned with our customers’ business goals and Key Performance Indicators during the entire lifecycle.The Oracle Customer Success program exists to foster enduring relationships, where expertise, experience and enthusiasm are shared. Our goal is to enable, simplify and empower our customers to achieve the best possible value from their Cloud investment. Delivering the ability for Cloud solutions to remain optimized, agile and at the cutting edge of Cloud technology. The Customer Success team engages the right experts within Oracle to provide the advice and service our customers require. Show less Proactive and on demand engagement from an Oracle PartnerNetwork perspective to an assigned portfolio of approximately 240 accounts via telephone (outbound and inbound calls), e-mail, chat and web conferences. My responsibilities include recruiting net-new partners into the OPN Specialized program, assisting with membership renewal and achieving Specialized status while maintaning product resell criteria. Establishing cross-LoB relationships within the the Alliances & Channels and Sales teams to ensure resell opportunities are successfully closed by verifying resell eligibility criteria.Major UK accounts handled from a PBC perspective: BT IT Services Limited, Capgemini UK Plc, CSC Computer Sciences Ltd, Deloitte MCS Ltd, Fujitsu Services Limited, Red Stack Tech Ltd (former e-DBA), SCC Plc, Whitehouse Consultants LtdAdditional role: Social Cloud and Enterprise Performance Management Cloud Expert. Show less Proactive and on demand engagement from an Oracle PartnerNetwork perspective to an assigned portfolio of approximately 270 accounts via telephone (outbound and inbound calls), e-mail, chat and web conferences.Recruitment of net-new partners into the OPN program by identifying and reaching out to potential partners through self-identified, OPN or cross-LOB prospects.Membership renewal through maintaining partner loyalty by highlighting OPN benefits as applicable per each partner model and business requirements.Membership renewal includes the renewal of the assigned portfolio of 270 accounts that provide a recurring revenue stream – the portfolio includes Silver, Gold, Platinum and Diamond partners.Assistance on achieving Specialized status and product resell criteria.Working with the Alliances & Channels and Sales teams to ensure resell opportunities are successfully closed by verifying resell eligibility criteria. Show less

  • SaaS Renewals Manager - UK&IE

    Jun 2016 - Oct 2017

  • Customer Success Manager

    Feb 2016 - Jun 2016

  • Senior UK Partner Business Consultant

    Nov 2015 - Feb 2016

  • UK Partner Business Consultant

    Sept 2012 - Nov 2015
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  Barracuda

  Sept 2019 - now

  Responsible for monthly, quarterly, bi-annual and annual quota attainment based on an extensive portfolio of existing customers across the Benelux and Nordics region as part of a 2-tier sales channel. Constantly seeking year-over-year growth, cross-sell and up-sell opportunities to match end user requirements, while standing by the Think Customer core company value. One of my main goals is multi-year customer retention while maintaining a direct overview of the end user's security platform, which is subject to constant improvement given today's imminent and ever-growing security threats. As Team Lead within the EMEA Renewals team, I am responsible for on-boarding, training, coaching and setting up new hires for success as part of an ever-growing, highly achieving team of 20+ people.Won the FY21 100% Club Award as part of the Benelux and Nordics team. Show less

  • Senior Regional Sales Manager - Renewals - Europe North

    Jun 2023 - now

  • Regional Sales Manager - Renewals - EMEA North

    Jun 2022 - Jun 2023

  • Senior Team Lead - Renewals Benelux & South

    Nov 2021 - Jun 2022

  • Renewals Representative Benelux and Nordics

    Nov 2017 - Jun 2022

  • Team Lead - EMEA Renewals

    Sept 2019 - Nov 2021