Ioannis Delis

Experience

• 

  Delta graph ltd

  Jan 1996 - Jan 1999

  Technical Project Administrator
• 

  Hyperpress SA

  Jan 2000 - Jan 2007

  Operations & Quality Manager

  Managing the internal production (pre-press) team of up to 8 people. End to end responsibility of the whole production line, both in-house and outsourced.

• 

  First Data Corporation

  Jan 2008 - Jan 2009

  Senior Project Manager

  Managing large projects in areas like loans and payments, credit cards, call center, back office and business intelligence.

• 

  Vestas Wind Systems A/S

  Jan 2010 - Jan 2012

  Six Sigma Black Belt Specialist

  Manager level position in the Process Excellence (PEX) department of Group IT, concentrating in Continual Service Improvement and Performance Management.

• 

  Amazon CS

  Jan 2012 - Jan 2013

  EU Kindle Quality Manager

  Leading an international team of Quality Specialists in Customer Service, one for each major EU country.

• 

  ZeniMax Online Studios

  Jan 2013 - Jan 2015

  Head of Quality Improvement

  Managing a team of Quality Specialists and Analysts, driving continuous improvement through agent process review and data analysis.

• 

  Deloitte Ireland

  Jan 2015 - Jan 2016

  Process Improvement Consultant

  Working in client assignments in process mapping, data analysis and business improvement.

• 

  Bank of Ireland

  Jan 2016 - Jan 2021

  • Senior Business Process Architect

    Mar 2018 - Jan 2021

  • Measurement & Reporting Manager - Digital Operations

    Jan 2016 - Jan 2018
• 

  PTSB

  Jan 2021 - now

  • Business Process Review & Change Manager

    Jan 2024 - now

  • Continuous Improvement Manager

    Jan 2021 - Jan 2024