Mikayla Dorsey

Experience

• 

  Chipotle Mexican Grill

  Jun 2014 - May 2019

  Cashier Crew Trainer

  - Assisting with food preparation, handling, and customer relations and sales through timely and efficient service in a high-volume restaurant - Balancing register of $4,000+ cash volume daily and ensuring accuracy of deposits - Instructing newly hired crew members and educating on the duties and performance expectations

• 

  AGAPE HARVEST CHURCH

  Aug 2015 - May 2019

  Treasurer, Student Member, Babysitter

  - Liaised between organization leader and on-campus “Heel Life” affairs- Overseeing transactions and organizational funding- Attend outreach events to recruit new members and provide childcare for member families

• 

  Marine Corps Officer Selection Team - North Carolina

  Jan 2016 - Apr 2018

  Officer Candidate and Squad Leader

  - Coordinated with Candidate Platoon Leader for implementing pre-OCS training events- Assisted in organization of outreach events at UNC campus to recruit potential officer candidates- Attended monthly Pool Functions for military prep training

• 

  University of North Carolina at Chapel Hill

  Aug 2016 - Aug 2017

  Minority Advisor, Minority Advsior Program

  - Guided 1st year and transfer student mentees in academic, social, and personal development and adjustment- Developed and maintained trustful relationships with fellow students

• 

  UNC Department of Residential Housing & Education

  Aug 2018 - May 2019

  Residential Office Assistant

  Administration - Mail distribution and handling misdirected mail - Operating on-campus residence database systems (StarRez, FixMyRoom) - Maintenance and completion of office log and inventory of resident enhancement itemsCustomer Service & Communication - Educate residents on facility and enhancement policies and procedures - Assisting residents with room lockouts, noise complaints, and other living issues - Maintaining and facilitating positive relationships with RAs, OAs, residents, and Housing Support - Servicing CCI Printer as needed Show less

• 

  Marine Corps Community Services

  Jul 2019 - Mar 2021

  Front Desk Assistant

  Administration- Operated telephone system and housing database systems (Epitome, Saflok)- Established reservations for service members traveling on temporary duty orders (TDY).- Generated, gathered, and maintained guests’ registration cards, folios and housing reports.- Assigned rooms, issued keys, calculated and posted all charges to guests’ accounts, and collects payments- Oversaw, maintained, and verified cash drawer, reservation status, front desk cash report, night audit reports, housekeeper room reports, and key control reports- Relayed messages to guests and informed supervisor of any maintenance or guest problems. Notifies emergency maintenance if needed.- Maintained office logbook and recorded anything and everything of significance for others to knowCustomer Service & Communication- Educated guests on current billeting policies- Assisted guests with room lockouts, noise complaints, and other living issues- Maintained and facilitated positive relationships with Front Desk, Housekeeping, Guest Services, and Maintenance- Provided basic technical support for guests using public computers. Instructed and guided users on basic software applications, internet access, and printing services- Serviced printers as needed Show less

• 

  United States Air Force

  Apr 2021 - now

  - Oversees instructional technology projects and squadron/group team project progress and provides advice and direction to the group/squadrons.- Collects, consolidates, analyzes, and reports group level technology initiatives to the Chief Technology Officer, commanders, and other AF agencies.- Coordinates overall project requirements and manages training projects that involve complicated/controversial issues and/or changes in educational technology.- Prepares reports encompassing long and short-range planning strategy recommendations.- Assesses feasibility of using new technology and other advanced methodologies for technical training- Determines most cost-effective acquisition of specific computer hardware and software to meet training requirements.- Responds to external and internal customer needs in a timely manner; researches records and files, and contacts others to obtain and disseminate proper and accurate information.- Prepares analysis report results, proposed acquisition solutions, and recommendations for procurement of technological advancement training equipment.- Coordinates plans and schedules with other organization managers and customers as appropriate.- Provides technical guidance/input for statements of work (SOW) and Quality Assurance Surveillance Plan (QASP). Show less - Performed configuration, maintenance of network routers, switches and peripheral devices.- Provides mission critical voice, data and video services. Installs, upgrades, replaces, configures and maintains systems/circuits/IP-based intrusion detection systems that access military, Federal and commercial networks.- Establishes priorities, maintains, tests, troubleshoots, and repairs network systems equipment and circuits utilizing tools and test equipment.- Monitors performance of systems and circuits, and checks equipment for serviceability and performs preventive maintenance.- Maintains and administers network and circuit databases, records and forms.Client Systems Technical Support- Performed installation, configuration, management and troubleshooting of computer hardware and software for over 5,000 users- Applied knowledge of LAN/WAN principles and data analysis for troubleshooting and resolving operating problems.- Utilized ticketing system for recording, classifying, and prioritizing IT incidents.Information Assurance- Analyzed Security Technical Implementation Guide (STIGs) and applied network configurations to maintain DISA STIG compliance and Authority to Operate for training network system that supports over 3K technical training students annually. Show less

  • Chief Technology Officer Assistant

    Jul 2022 - now

  • Network Administrator

    Apr 2021 - now