Imroz Ahmad, RIBO III, MBA

Experience

• 

  News And Images News Website

  Jun 2009 - Jan 2010

  Reporter

  I was English News Reporter, did professional tv journalism!

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  World University of Bangladesh

  Mar 2010 - Oct 2012

  Website Developer

  - Generated ideas for website designing - Designed website of World University of Bangladesh - Designed print advertisement for the University - Was responsible for sub domains created under WUB web host - Designed individual sites for department and faculties - Designed website banner - Contented upload and refresh - Designed web application for exam purposes

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  Grameen Intel Social Business Ltd.

  Oct 2012 - Oct 2013

  Project Officer, PR and Communications

  - Worked as Communications Officer. - Maintained social media presence of the company- Provided ideas and design advertising materials for the company- Designed interactive UI for software applications- Created content for the company website- Created, designed and provided idea for company newsletter - Was responsible for product documentation (create user manual for different products of GISB - Assisted the Project Manager for interactive content development

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  MPower Social Enterprises Ltd.

  Dec 2012 - Mar 2013

  Intern

  - Assisted the communication team in mPower website development in the following areas: • Content • Photographs • Video Stories • Copywriting - Assisted the head of communication for developing communication material - Worked as a supporting resource in relevant event management activities of the company - Assisted business development team in preparing business pitch

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  MPower Social Enterprises Ltd.

  Dec 2013 - Feb 2015

  Content Development Coordinator

  - Lead the planning of and coordination of AV content related projects - Served as the main liaison between different parties for content development - Budget management of content development projects department - Worked as the main Marketing person for AV content projects - Maintained and developed key Accounts and new customers through appropriate prepositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer and satisfaction. - Developed marketing materials using offline tools and social media networks. Show less

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  ACI Limited

  Mar 2015 - Sept 2016

  - Performed recruitment and selection activities of ACI Pharmaceuticals- Conducted induction and socialization program for the new employees- Assisted in performance management activities of ACI pharma with Deputy Manager, HR- Performed various HR analysis like turnover analysis, GAP analysis, Performance analysis, HR Climate Survey Analysis.- Prepared Role Profile as a part of socialization process of new employee- Prepared competencies framework & competencies indicators- Assisted in making or updating different HR policy- Assisted in arranging different employee relation program.- Visited all operating units and conduct audit into facilities being provided at units- Arranged induction training program for the new employees who are in probation period- Took exit interviews and provide report to the management.- Worked on HR Automation of ACI Pharmaceuticals.- Organized Career fair in different occasions. Show less - Performed recruitment and selection activities of ACI Pharmaceuticals- Conducted induction and socialization program for the new employees- Assisted in performance management activities of ACI pharma with Deputy Manager, HR- Performed various HR analysis like turnover analysis, GAP analysis, Performance analysis, HR Climate Survey Analysis.- Prepared Role Profile as a part of socialization process of new employee- Prepared competencies framework & competencies indicators- Assisted in making or updating different HR policy- Assisted in arranging different employee relation program.- Visited all operating units and conduct audit into facilities being provided at units- Arranged induction training program for the new employees who are in probation period- Took exit interviews and provide report to the management.- Worked on HR Automation of ACI Pharmaceuticals.- Organized Career fair in different occasions. Show less

  • Sr. Executive, HR

    Jul 2016 - Sept 2016

  • HR Executive

    Mar 2015 - Jul 2016
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  Belairdirect

  Jan 2017 - Dec 2018

  - Assess and evaluate insurance policy risks- Process, underwrite and authorize the acceptance of new business, renewals, cancellations and endorsements to develop and retain profitable business.- Ensure authorized limits are in accordance with established company guidelines, applicable laws and regulations as well as apply standard rates and premiums in underwriting quotes.Review supporting claims reports and legal background.- Check MVR and Autoplus as and when renewal is being released - Provide technical advice, recommendations, and mentoring Sales people- Answering inquiries and making recommendations to agents through verbal and written correspondence.- Develop and manage relationships with internal/external business partners- Write summaries regarding overall results Show less - Take calls from the clients and advice them as per their requirements related to their home and auto product. - Mentor team new team members and help them understand company UW guidelines - Cross Sell insurance products and upsell - Take escalation calls from the clients and try to resolve it. - Take new customer call and try to give them the best option in terms of pricing of home and auto product. - Maintain a log of call backs for the clients and work through them on a daily basis- Was cross licensed for Alberta. Show less - Take calls from the clients and advice them as per their requirements related to their home and auto product. - Make new sales from the incoming calls- Cross Sell insurance products and upsell - Take escalation calls from the clients and try to resolve it. - Take new customer call and try to give them the best option in terms of pricing of home and auto product. - Maintain a log of call backs for the clients and work through them on a daily basis- Was cross licensed for Alberta. Show less

  • Underwriter Assistant

    Jul 2018 - Dec 2018

  • Specialist

    Jun 2018 - Dec 2018

  • Sales and Customer Service Advisor

    Jan 2017 - Jun 2018
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  Johnson Insurance

  Apr 2019 - Dec 2019

  Service Specialist, Home and Auto

  Providing advice on Home & Auto insurance products, coverage and increasing customer awareness of the benefits and features of Johnson productsCross selling or upselling Home & Auto products to existing clientsProcessing insurance transactions following underwriting guidelines to meet quality expectationsAccepting payments and processing changes in payment methods following standard accounting principlesEnsuring all documentation is received to Underwrite the policy, handle phone call inquiries from existing clients and process necessary changes.Working in a fast-paced computerized environment, the Service Specialist, reporting to the Operations Leader will be responsible for servicing our customers; as well as Show less

• 

  Billyard Insurance Group Inc.

  Dec 2019 - Jun 2020

  Broker

  - Assess clients needs and provide accurate insurance advice and sale policies - Provide solutions to clients changing insurance needs while adhering to underwriting criteria set by company specific UW criteria - Actively seeking new business leads and increase number of quoting per day- Answer service calls from the clients - Provide quotations, and routine follow-up with leads to bind new business (home, auto, small business)Provide prompt response and service when modifying, and adding additional coverage to clients existing policies- Provide claims counselling or advice to the clients as and when required- Participate in ongoing sales and service training programs offered by various carriers Show less

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  BrokerUnion

  Jun 2020 - Nov 2022

  Operations Manager

  - Creating internal workflows and policies for Brokers - Training Brokers for success - Building online solution for brokers to use to become successful - Creating training materials and update materials regularly - Creating UW guidelines according to company's focus of profitability - Implementing new ideas for Broker success - Communicating with Business Development Managers and updating internal process as per- Maintain continuous liaisons with Principal Broker and make sure company is running as per the RIBO Mandate - Maintain training logs for Brokers to make sure their license requirements are up to date - Provide feedback from different sources to management to update and modify internal process and procedures Show less

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  Canadian Insurance Brokers Inc.

  Nov 2022 - now

  Account Manager

  Managing existing book of personal lines business and assisting in personal lines. Advising existing clients, Customer servicing, Policy changes, Claims counselling, Renewal Management, Review and processing of renewals rounding, quoting insurance products from existing clients or from producers when unavailable and maintaining carrier relationships.