Casey Canuso

Experience

• 

  Mattel, Inc.

  Jan 1992 - Jan 1997

  Executive Secretary

  Formerly Tyco Toys - (Headquarters) Executive Secretary – handled all department correspondence and product budgets, scheduled all in house and abroad meetings, updated time schedules, arranged all domestic and international business travel, maintained conference call schedule incorporating/considering different time zones from around the world. Over saw the overseas shipping of models and specifications. It was a fast paced environment and time was always of the essence. Christmas only comes once a year in the toy business. My department consisted of the VP, our office assistant and 17 engineers. I had the great honor of being asked to go to New York City for the Industry’s annual Toy Fair and represent Tyco Toys at the greeter’s desk and provide assistance as needed to retailers from around the world. Show less

• 

  The Edible Ornament Company

  Jan 2010 - Jan 2018

  Co-Owner

  Performed all aspects of baking, packaging and shipping of our handcrafted Edible Ornaments.TheEdibleOrnamentCompany.com

• 

  Torrey Hills Elementary School

  Mar 2011 - Jun 2011

  Administrative Assistant (long term sub)

  Worked closely with the Principal to coordinate schedules, meetings, correspondences and daily student behavior issues as needed. Maintain site payroll information and forward to payroll for processing. Obtain and manage substitute teachers and aides. Interact positively with teachers, parents and students on a daily basis.

• 

  Philly Soft Pretzel Company

  Jan 2012 - Jan 2018

  Co-Owner, VP

  Manufactured homemade Philly Style Soft Pretzels and Italian Water Ice in our bakery and retailed out of a truck. Performed all duties from the front office through the bakery and sales.Please feel free to peruse our website:http://phillysoftpretzelcompany.com/Philly_Company_Home_Page.html

• 

  NextGen Healthcare

  Feb 2016 - now

  Implementaion Analyst/Client Success Advocate/Account Manager

  PROFESSIONAL EXPERIENCE Nextgen Healthcare, San Diego, CA February 2016 – PresentClient Success Advocate/Implementation Analyst• Clients first point of contact when transferred from Sales to Implementation and Training. • Proactively keep in touch with clients and develop an active plan to meet their needs.• Remain as a sole source of contact, listen and identify where the issues are with each client as they arise. • Schedule client trainings as needed.• Serve as a liaison and collaborate with Sales, Accounting, Implementation and Customer Service to resolve issues and come up with amicable resolutions for all parties.• Ensure clients are kept up to date on new available features. • Monitor customer client surveys and take the appropriate action. Show less