Daniel M.

Experience

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  PC-Tek Computers

  Feb 2006 - Jun 2006

  Computer Technician

  - Diagnosed computers for faulty hardware.- Performed virus and malware removal to ensure computer is no longer infected.- Assembled and tested built to order systems.

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  Samtack Computer Inc

  Jul 2006 - Aug 2006

  Computer Technician

  - Performed diagnostics on returned hardware to verify RMA status.- Assembled and formatted external Hard Drives for our retail partners for back to school sale.- Prepared and packed customer's order and shipment to ensure package is safe during transit from the warehouse to the customer's destination.

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  Strategic Connections Inc

  May 2007 - Aug 2007

  Quality Assurance Analyst

  - Regression tested company's Customer Relationship Management Software- Developed Test Cases on new features

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  Samtack Inc

  Jun 2008 - Aug 2008

  Computer Technician
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  Futureshop

  Nov 2009 - Jan 2010

  ConnectPro Computer Technician

  - Performed maintenance and removed virus malware from customer's machine.- Diagnosed customer's machine to determine issues and determine a solution.- Configured out of box experience for customers, created recovery disks, install virus protection and office to ensure the system is ready to go when customer's turn on their machine for the first time.- Performed hardware replacement on defective components on the computer and ensured the machine is operational.

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  Canada Computers Inc

  Jun 2010 - Jul 2012

  Technical Sales Associate

  - Provided sales advice and service to customers.- Configured and assembled built to order systems.- Performed virus and malware removal on customer's machine.- Diagnosed computers and applied appropriate repair solutions.- Kept up to date in latest software and hardware updates.

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  Microsoft Store

  Oct 2012 - Dec 2012

  Technical Advisor

  Employed through Randstad Technologies- Launched Canada's first Microsoft Holiday Specialty Store to promote new Microsoft products.- Launched and educated customers on the benefits of the new Microsoft Surface tablet, Windows Phone 8, and Windows 8 Operating System- Performed out of box experience for customers to walk customers through all the features available in their purchase and ensure all their questions are answered.

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  Compucom

  Jan 2013 - May 2014

  Field Service Technician

  Employed through Robert Half Technologies-- Provide On-site IT support for Compucom's clients.-- Troubleshoot computer related problems and develop a repair solution to minimize downtime.-- Perform data migration and rollovers from Windows XP to Windows 7 for various Compucom clients.-- Deploy new hardware at client's site for new hires.

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  FGF Brands

  May 2014 - Nov 2014

  IT Technical Support

  - Monitor and provide internal departmental support for computers and cell phone related issues.- Prepared and deployed computers, laptops, cell phones and printers to ensure they connect and communicate between existing devices.- Assist new team members by setting up their profile and walking them through basic operations of the computer and answer any questions they may have.- Lead the project to migrating the entire company's phone system from PBX based to a cloud based solution and created documentation for the end users for easy understanding.- Troubleshoot any issues with the phone migration with the vendor for quick and seamless transition from the old phone system.- Monitor ticket queue for IT related issue and ensure they are resolved in a timely manner to avoid disruption of their work flow. Show less

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  SOTI

  Dec 2014 - now

  Perform monthly maintenance to ensure the servers have the latest security patches.Configured and deployed SOTI MobiControl for maintaining corporate owned devices.Configured and maintaining company’s Help Desk solution.Configured and deployed Virtualized Environments to meet different requirements.Developed and maintaining custom built solution for deploying and maintaining Virtual Machines for development purposes.Developed and maintaining various scripts using PowerShell for automation tasks to improve efficiencies.Perform server upgrades to comply with Microsoft Gold Partner standards.Configured and deployed Secure Gateway to allow users to access On-Premesis tools remotely through Single Sign On.Configured and Deployed SFTP solution to provide Support Teams a secured transportation method to send and receive customer data for troubleshooting purposes.Deployed and Maintained the corporate email security. Show less Troubleshoot, diagnose and repair end user’s computer and software problems via telephone, remote support tools, or in person.Research and developed solutions to undocumented issues and services.Provide regular status update to ensure customer satisfaction and manage expectations.Lead the Windows 10 compliance project to migrate all workstations to the latest version of Windows 10.Follow procedures and guides based on IT best practices.Deployed, and maintained our security system including configuring Cameras, and Door Access.Deployed and provided Virtual Machine support for various departments using Hyper-V.Performed regular security audits to ensure all systems are secured with the latest virus protection and signature database. Show less

  • System Administrator

    Aug 2018 - now

  • IT Systems Analyst

    Dec 2014 - Aug 2018