Nasrin Zafar

Experience

• 

  HSBC

  Apr 2004 - Jun 2004

  Intern

  General Banking

• 

  Grameenphone Ltd

  Oct 2005 - Jun 2016

  1. Responsible for customer service operations.2. Lead a team of 26 members and ensure expected service delivery.3. Assessment of performance.4. Conduct quality audit of the team members and take follow-up actions.5. Conduct monthly 121 dialogue with the Customer Managers 6. Conduct quality audit of the team members using CSP and take follow-up actions7. Develop team members through involving,enabling,coaching and providing feedback.8. Arrange different events to motivate and encourage the team like Workshop,Recognition program,Team outing. Show less 1. Follow up the activities of the colleagues.2. Ensure quality front-end and back-end customer service.3. Increase sales by convincing the customers about the different product and services.4. Ensure to sustain the customer by providing quality services.5. Communicate with Banking, Credit Mgt, Delivery Mgt, and Activation, International Roaming unit to provide better service and solve the problem of subscribers.6. Assist new employees.7. Provide regular feedback to the subscribers for the better services.8. To offer smooth and correct information flow to GP's Subscribers as well as inside GrameenPhone. Show less

  • Manager ( Acting )

    Nov 2015 - Jun 2016

  • Senior Executive

    Oct 2005 - Jun 2016