John Gali

Experience

• 

  Citi

  Nov 2007 - Jan 2016

  Won multiple awards (such as the Five Star Tier 11 1st Quarter 2013) for successfully onboarding new clients' funds onto Citi applications and for managing one of Citifund’s top three clients as well as a team of seven fund administrators and BAs while driving ISM development and a SHARP conversion upgrade.• Successfully led requirement gathering sessions and user acceptance testing for Citigroups’s document workflow automation tool “IWA”: used MS PowerPoint, Visio & Excel to produce BA artifacts e.g. “use cases”, “system test plans”, “process workflows”, etc. • Responsible for enabling on-time and on-budget end to end implementation of ISM; documented & validated functional requirements, worked on the system integration, project planning and user acceptance testing• Enhanced complex customer-facing web-based record-keeping applications with regulatory & compliance reporting capabilities through collecting, validating and documenting business requirements• Identified potential risks/issues with technology solutions; provided guidance and support to stakeholders to help them understand risks and impact to project and project timelines; proactively resolved and mitigated potential risks or issues with project delivery• Informed and influenced software development and quality assurance efforts through engaging with stakeholders to define and implement desired expectations Show less As a subject matter expert on both Workdesk and IWA, helped manage the department’s system migration which resulted in nomination and enrolment into the company’s program for top emerging talent on the back of various awards (Alternative Investments MVP September 2010, Five Star Tier 11 1st and 3rd Quarters 2011, 2012 Graduate of the Citigroup emerging talent program ) • Collaborated with subject matter experts and developers to automate paper-based manual workflow processing errors which significantly reduced time and money investment while minimizing errors; led and guided user acceptance testing for image workflow system validation • Developed and documented training materials to help train colleagues.• As an SME became the primary point of contact to the Hedge and Private Equity Fund clients and provided timely reporting of investment activities using SHARP, IWA, and Workdesk systems Show less

  • Business Analyst & Supervisor

    Jun 2012 - Jan 2016

  • Senior Fund Administrator & Business Analyst

    Feb 2011 - Jun 2012

  • Investor Operations Representative

    Nov 2009 - Feb 2011

  • Expectations Processing Representative

    Apr 2009 - Nov 2009

  • Expectations Processing Representative

    Nov 2007 - Apr 2009
• 

  The Citco Group Limited

  Jan 2016 - Jun 2018

  Business Analyst

  Forged strong and mutually beneficial partnerships with Hedge and Private Equity Fund clients via initiating, developing, and maintaining strong professional relationships to capitalize on profit and ensure client satisfaction. • Collaborated with different stakeholder groups to efficiently identify sources of requirements, interfaces, affected lines of business on high-level process descriptions; drove prioritization and project management planning; wrote business cases; estimated efforts; managed change by creating change management plans and providing user training. • Worked with stakeholders to document and analyze business processes, conducted data flow analysis, modeled and re-engineered business processes; developed strategic business plans, produced business performance reports and service delivery plans in partnership with senior management; developed test plans, scripts, and strategy: executed test and documented results.• As a part of a team successfully onboarded various clients onto BI & CRM systems such as Backstop and PerTrac.• Engaged application developers, programmers, subject matter experts, business owners, and QA testing team to clarify business requirements for optimal problem-solving. Show less

• 

  BMO

  Jul 2018 - now

  Liaise with stakeholders in order to understand their problems & opportunities and thus recommend solutions to achieve organizational goals; continue to build exceptional relationships with business partners and internal stakeholders; analyze data and create documentation & plans in service of informing, advising and/or updating stakeholders.• Working in partnership with different stakeholders to recommend approaches to streamline and integrate technology processes for the purpose of improving overall efficiency; recommend and implement solutions based on analysis of issues and implications to the business.• Facilitate discussions with various technical & business stakeholders to plan, elicit, analyze document, communicate and manage requirements; provide approaches that create solutions to resolve problems and significant issues• Work to identify opportunities to strengthen business analysis capabilities, such as; sharing expertise to promote technical development, mentoring employees, building communities of practice within BMO.• Lead the preparation of end user reference materials & prepare end-user training material; prepare and deliver presentations to senior leaders; work on planning out capacity for large sized and complex projects.• Develop and implement transactional & data collection systems. Show less Led projects while providing guidance, feedback, and support to junior BAs in addition to developing and managing strong professional relationships with business stakeholders to forge beneficial partnerships; have received two spotlight awards in the last 12 months for my work on BMO online banking.• Collaborated with different stakeholder groups to drive requirements, discovery, analysis, and review; led prioritization and project management planning; wrote business cases; estimated efforts; managed change by creating change management plans and providing user training. • Worked with stakeholders to document and analyze business processes, providing consulting services to assist with developing vendor evaluation criteria; ensured adherence of the vendor requirements documentation to organizational standards through consultation with 3rd party vendors.• Built and maintained a living repository of reusable requirements documentation to support future initiatives via effective collaboration with technology & business stakeholders.• Provided the most optimum business solutions to satisfy business sponsor & stakeholder needs in consultation with application developers, programmers, subject matter experts, business owners, and QA testing team to explain and clarify business requirements.• Supported the consistency of standards and adherence to enterprise requirements methodology within the BA team. Show less

  • Digital Product Owner

    May 2024 - now

  • Business Consultant

    Mar 2022 - May 2024

  • Senior Business Analyst

    Jul 2018 - Mar 2022