Mariam Shoshiashvili

Experience

• 

  Independent Contractor

  Aug 2021 - May 2022

  Freelance Photographer
• 

  Upwork

  Nov 2021 - May 2022

  Freelance Graphic Designer

  Create and design visual concepts for various projects, such as logos, brochures and social media graphics.

• 

  Upgaming

  Dec 2021 - Sept 2023

  Responding to customer queries via email and live chat. Responding to incidents reported by users. Monitored existing users, financial transactions. Identifying common problems regarding financial transactions and providing the resolution or escalating them to the relevant team. Monitoring existing users, client activities. Identifying problems and providing the resolution or escalating them to the relevant department. Perform tasks of the supervisor within the scope of competence. Accumulated Knowledge about KYC processes and AML regulations. Promptly responding to customer queries via email and live chat. Responding to incidents by users. Maintaining a polite, helpful, and professional manner at all times.

  • Financial Transaction Specialist

    Feb 2023 - Sept 2023

  • Monitoring Specialist

    Nov 2022 - Feb 2023

  • KYC Officer

    Apr 2022 - Nov 2022

  • Customer Service Specialist

    Dec 2021 - Apr 2022
• 

  Fefo Catering

  Nov 2023 - Oct 2024

  Overseeing a company's interactions with the public by implementing social media platforms content strategies. Analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online. Performing market research, strategizing creating content to aid in the success of marketing campaigns.

  • Social Media Manager

    Nov 2023 - Oct 2024

  • Digital Marketing Specialist

    Nov 2023 - Oct 2024