Sanjay Tiwari

Experience

• 

  Blue Dart

  Oct 1998 - Feb 2005

  System Executive

  Responsibility :- Network & System Administrator.Job Description:-Administration and Monitoring Of WAN & VPN LinksInstallation, configuration and management of Routers, Switches , Novel Netware and Windows servers & ModemsDesign & Implement LAN in Client Server EnvironmentCreate and Manage User Mail AccountsIdentify Vendors for Hardware supply & MaintenanceDesign and Manage Backup StrategiesNegotiate Service level agreement with 3rd party service providersMonitoring and deployment of Antivirus through Mcafee E-Policy Orchestrator software ver 3.1(console)Identify and prepare Infrastructure needs & present it to the management for budgeting and reviewsPreparing MIS and reports of daily Sales for Senior ManagementKey Initiatives:-Automated the process of capturing Custom and Octroi duties in System.Designed a program to trace shipments connected w/o data entry avoiding delay in delivery. Show less

• 

  Tulip Telecom

  Feb 2005 - Apr 2006

  Project Incharge (Technical Services)

  Responsibility:- Presales, Projects & Support In charge for Mumbai East Zone.Job Description:-Heading the Team(16 Members) which consists of Support and Project Team MembersProviding Technical support and projects implementation(Network , CPE devices & LAN) for customers falling in Mumbai East ZoneRF & LL Network , PoP’s Installation and maintenanceCo-ordination with NOC for service related issues and project hand-overProject planning, management and Co-ordination for the execution of Nation Wide VPN ProjectPre-sales support for major clientsAssisting/training to implementation team for configuration/troubleshoot of the networkRF (Wireless) Product POC and testingKey Initiatives:-Successfully rolled out PoPs for network expansion in Mumbai Region (Mulund , kalyan , Belapur , Wada , Khapoli & Sion).Supported Network planning team for successful MPLS rollout. Show less

• 

  Tata Communications

  May 2006 - Apr 2007

  Network Executive & TAM - Service Operation Centre (SOC)

  Job Description:-Technical Account Manager - Premium Enterprise Customers. Handling Trouble Ticket, Escalation for Internet & MPLS Network Service related issues.Trouble Ticket resolution and FTS Support for escalated issuesResponsible for solving MPLS network related problem occurring in Customer/TCL MPLS \ Internet BackboneConfiguration, troubleshooting and resolution of trouble ticket on high priority for premium customerSupport both Managed and Unmanaged MPLS CustomersProactive Monitoring and Management of CPE router for Managed CustomerCoordination with Local Vendors, Other Service providers globally and Customer for Closure of Business critical TicketsFollow-up with BSO for SLA, service contract renewal, link-outage, RFO etc Show less

• 

  Reliance Communications

  May 2007 - Sept 2008

  Solution Architect (Large Enterprise) - Customer Solutions Group (Sr Manager)

  Job Description:-Support Presales and Technical Account Manager for Managed MPLS Enterprise customer.The key tasks include following –Presales support to Circle BSG Team for large\Complex deals & Tenders.RFP responses, Solution Design (End to End Network Design) BoM for Managed Network Service Offerings.Trouble shooting and resolution for solution related issues for Managed MPLS Customer.Support Implementation, Migration & MSOC Team for any Technical related issues for Managed Customer.Low level Network Design Document and Configuration template for implementation.POC and Migration plan for Major Customer.Key Initiatives:-Technical SPOC for IDRBT (RBI Project) PAN India.I was responsible for Presales, Solution Implementation, Migration and successful handover of sites to MSOC. Show less

• 

  Tata Communications

  Sept 2008 - Apr 2011

  Solution Architect- Manager

  Job Description:->Presales support for all TCL product portfolio.>Understanding Requirement & Designing solution for Network, Managed Voice and Managed Datacenter services for Enterprise customer.>RFP response and solution vetting document for internal implementation team.>Preparing the BoM and solution document for the customer.>Work closely with Product & Commercial teams for winning pricing.>Supporting the implementation team for any Solution related queries.>Responsible to increase sales by helping to develop new products and provide customized solutions>Acquiring market share in the Enterprise Business by promoting competitive (cost effective) best-fit solution permissible under regulation through understanding of customer needs and use of Bundling and Innovation.>Defining service deliverables (SLOs / SLA/ SLGs).>Providing guidance to the Product / Technology team in terms of new product development.Influencing the customer decision making process.Awards & Achievements:-Best Solution Manager Award Show less

• 

  Vodafone

  May 2011 - Jul 2017

  AGM - National Solution Manager (VBS SME Solution & Centralized Solution Desk Lead) - Presales

  Current Job Description:- Vodafone Business Services - National Solutions - (Lead for SME Solutions & Centralized SME Solution Desk)>Circle SPOC for complex technical solution across all the products and services offerings of Vodafone, Manage internal resources for delivering differentiated and integrated services to the Enterprise customers.>Interface with the internal technical teams and other delivery teams for ensuring compliance to customer requirements. Maintain updated product reference documentation for Enterprise customers and team members.>Support & Drive the Special Initiatives , New Products & Propositions and special projects across segment >Achieve differentiation in the market by delivering value to the customer by way of modifying the available products to fit and exceed the customer requirements. >Enhance Solution capability & Define and rollout solution framework for winning large & Complex deals >Providing guidance to the Product/ Technology team in terms of new product development based on the customer/ market requirements.>Mentoring/ Coaching to improve the Personal and functional effectiveness of the team. >Reward and Recognition of the team members and maintain a high energy level >Ensure the team is being reviewed on the existing capabilities and recommended for various skill enhancement programs as per the organization norms.>Maintain the attrition levels as per the organization norms.Awards & Achievements:- >Super performer business award for 2011-2012 & 2012 - 2013>MegaSStar for Jan’12- Mar’12>Superstar for Sep’15 Show less

• 

  Vodafone Idea Limited

  Aug 2017 - now

  >Contribute to the overall Circle business target achievement & provide specialize presales support to Account Team to achieve their financial business goals and drive product penetration.>Work closely with all Global & National segment sales head to develop Solution selling strategy with the strategic accounts –Support capability presentations, POCs and technical Workshops for key customers.>Develop and establish strong technical relationships with strategic Accounts and Channel/industry partners to understand their current technical environment/Setup, key business issues/drivers, roadmaps and future technology requirements to make business ready.>Drive Solution developments plans – Explain technical capabilities and business benefits of solutions to customers from IT Head to senior CXX executives.>Drive and recommend technical solutions and commercial strategies, based on the customer business requirement and deployed existing infrastructure>Understanding customer requirement, design & propose best fit solutions, SLAs, BoQ and lead large & complex deals.>Strategic Alliance with SI partners\Hardware OEMs for a large projects/RFPs/Tenders to design E2E cost effective solution.>Responsible for providing Solution Support to drive Fixed Line Data, Fixed line Voice, Unified Communication, IoT, and Managed Mobility & Cloud Business.>Ensure 100% governance and agreement from internal stakeholders for all bespoke deals improving win probability & FTR response to the customer.>Attend escalation calls\meetings & extend required support to cross functional teams (Feasibility, Product, Delivery, Engg & planning) for any post-sales related issues & meet customer exp.>Invest in people skills development on new technologies & product proficiency Show less

  • Cluster Solutions Head - Strategic Accounts, Enterprise

    Aug 2020 - now

  • VIBS Solution Head - Mumbai Circle

    Aug 2017 - Aug 2020