Jasveer Larrie

Experience

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  Celcom Axiata Berhad

  Jan 2000 - Jan 2004

  Customer Service Representative

  Key objective was to attend to customers and fulfill their enquiries; Achievements: • Accepted all Walk In customers and serve them with the SLA of 7 Minutes • Ensured all complaints are closed as promised based on KPI set by the management.

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  Celcom Axiata Berhad

  Jan 2005 - Jan 2013

  • Worked closely with all IT business user’s various department and Vendors on the deliverables and sales plans• Understood customer and business needs and problem solving • Independently review, challenge and support risk management activities• To work with support areas such as compliance, finance, settlements, risk, IT in ensuring businesses are operating in a controlled manner• Assisting in the development of operational risk frameworks, a strong risk management culture and to be recognized for providing expert operational risk advice• Managed the dealer / partners on the growth to meet KPIs and generate revenue to the company• Assist in defining targeted sales segments based on key performance factors and other characteristics • Monitor & Track CRM information and Sales Team and Business Executive Performances• Lead in Demand S&OP meetings each period, driving consensus and carrying out category and regional demand reviews Show less Key Objective was to manage business partner’s portals and speed up the deliverables to the market. Achievements:• Managed business partners requirements and plan the deliverables based on priority of revenue generation• Managed the speed of deliverables with competitors in the market• Reducing downtime while maintaining customer satisfaction and keeping up with the demand to generate and increase revenue• Ensure follow up with Exclusive Partners to achieve Sales Target • Perform requirements gathering and analysis • User Acceptance Testing (UAT)• Project Management• Partnered with developers to automate manual processes, saving time and money while decreasing errors.• Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs.• Performed quality assurance, system integration and user acceptance testing facilitating on-time, on-budget and acclaimed “go-live” of implementations Show less

  • ASSIST MANAGER IT - PROJECT MANAGER

    Jan 2009 - Jan 2013

  • Business Analysis & Process

    Jan 2007 - Jan 2009

  • Business Analysis

    Jan 2005 - Jan 2007
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  Celcom Axiata Berhad

  Aug 2013 - Aug 2015

  Project Manager

  • Track all Projects via MC Project Tool.• Weekly Present the health of the Project to C Level Managements.• Work based on PMI Concept to deliverable of the projects.• Use Agile method on deliverables of the Projects.• Provide weekly reports to the stakeholders on the progress of the project• Present weekly project update to Senior and Top Management• Open to accept all input without rejecting hence by picking the best and updating the stakeholder.

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  CelcomDigi

  Jan 2015 - Jun 2020

  Manager, Service Delivery (IT Automation & Sales Distribution)

  Led Cross-Department Teams for Business Alignment: Effectively led IT and business teams across multiple areas, including consumer business demand, distribution, supply chain, CRM, modern trade, and finance, ensuring seamless integration and alignment with organizational goals.• Successfully Managed System Transition: Directed the seamless transition from SAP ECC 6.0 to Microsoft Dynamics 365 Finance & Operations, optimizing supply chain operations and enhancing overall system performance.Defined and Managed Business Requirements: Drove the creation and management of comprehensive business and non-functional requirements, ensuring all deliverables met both business objectives and technical specifications.• Implemented E-Commerce Solutions & Trained Teams: Introduced E-Commerce solutions into the distribution system, improving efficiency. Trained internal and external teams on new products and systems for seamless implementation and better performance Show less

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  Celcom Axiata Berhad

  Jan 2016 - Jan 2020

  Business Analysis & Support

  • Leads the IT & Business Team in areas related to Consumer Business Demand / Distribution / Customer Relation Management, Modern Trade and Finance. This role synthesizes all inputs across the Sales, Marketing, Finance and Supply Chain functions.• Manage the and Defining Business functional and non-functional requirements and associated acceptance criteria• Create details Business Requirements along with Impact Analysis and Man-days Efforts Timeline.• Provide vision and guidance for the enterprise roadmap for voice and collaboration, evaluate emerging technologies, and provide strategic leadership for the organization• Prepare Business and technical justification for management approval of change requests.• Manage capex & opex matter with stakeholders.• Manage project schedule with deliverables and milestones.• Working on SIT, UAT and TQA testing and ensuring requirements are met and investigating enhancements.• Plan and manage rollout activities, including consolidating GTM's rollout plan and submitting changes for approval to the Change Approval Team (CAB).• Coordinate with stakeholders on pre- and post-rollout activities.• Train Internal & External Team on new products or modules.• Develop Sales Force Process and application for Sales Team.• Experience in MS Office, SAP Platform, Power BI, and Python Show less

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  Cyngus Technologies

  Jul 2021 - Dec 2021

  Product Manager & Technical Project Manager

  • Track, manage, and support various software deployment projects across the organisation which require coordination between the product development department and business departments• Develop project timelines for customers' IT (Chatbot) projects and keep track of them.• Basic understanding of infrastructure architecture and technical aspects and putting complex software solutions into production.• Creates, maintains, and executes project Stakeholder Management Strategy and PlanLeads communications with internal and external stakeholders.• Leads (and facilitates, where required) interactions with Project Sponsors and /or their Board members, as well as other key stakeholder groups, such as Group Project Management.• Communicates the procedures and practices relevant to projects – such as risk management, exception management, monitoring and control, configuration management, and others – to the programme and project teams and other stakeholder(s), e.g., vendors.• Manages the information flows between the directing and delivering levels of projects Show less

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  Nestlé

  Aug 2022 - now

  Manager, Business Excellence, Commercial Excellence

  Unlocking Market Potential: Effectively built and developed key capabilities within field sales and merchandising teams, unlocking the full potential of the Generating Demand community to establish a strong, sustainable competitive advantage in the market.• Training Program Management: Planned, managed, and deployed comprehensive global and local training programs for field sales and merchandising teams, ensuring a seamless alignment with both business objectives and the unique needs of local markets.• Coaching & Training Facilitation: Coordinated and led on-site training and coaching sessions for field sales personnel, enhancing team performance and driving operational excellence.• Merchandiser Supervision: Supervised and managed a nationwide team of merchandisers, ensuring all activities were aligned with Nestlé’s growth strategy and business objectives.• Digital Transformation: Drove the digital transformation by converting manual processes into efficient digital formats, improving operational workflows, and enhancing overall business performance. Show less