Kim Daniel Steen

Experience

• 

  Xtra personell as

  Dec 2001 - Jun 2004

  Webmaster

  Served as a consultant for Statens Landbruksforvaltning, providing technical oversight for web pages, managing client and server operations, and delivering helpdesk support.

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  Statens landbruksforvaltning

  Jul 2004 - Dec 2004

  Webmaster

  Served as a consultant for Statens Landbruksforvaltning, providing technical oversight for web pages, managing client and server operations, and delivering helpdesk support.

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  Four Leaf Technologies AS

  Jan 2005 - Jun 2007

  Consultant

  Provided support and expertise for the following systems:- CA Portfolio- Symantec BackupExec- Altiris- NetApp

• 

  Prev IT AS

  Jul 2007 - Mar 2008

  Consultant

  Provided support and expertise for the following systems:- CA Portfolio- Symantec BackupExec- Altiris- NetApp

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  Hafslund IT

  Aug 2009 - Jan 2011

  Managed the backup solution services utilizing Tivoli Storage Manager. Oversaw a team of engineers responsible for critical functions, including Backup, AntiVirus, Patch Management, and Environmental Management.

  • Senior Backup Consultant

    Apr 2008 - Jan 2011

  • Supervisor Proactive Management

    Aug 2009 - Aug 2010
• 

  Embriq Operations

  Feb 2011 - Dec 2013

  Senior Backup Consultant

  Managed the backup solution services utilizing Tivoli Storage Manager and Veeam Backup. (for VMware and Hyper-V)

• 

  Proact IT Norge

  Dec 2013 - Feb 2020

  As a Backup Consultant, I was responsible for providing expert guidance in enterprise data protection and management. My role involved:- Designing, implementing, and managing comprehensive backup and recovery solutions using industry-leading technologies.- Providing technical expertise and support for Symantec and Commvault products, ensuring optimal performance and data integrity.- Collaborating with clients to assess their backup and recovery needs, developing tailored solutions that aligned with organizational goals.- Ensuring compliance with industry standards and best practices.During this time, I held the following certifications:- Symantec Sales Expert + in Symantec NetBackup 7.5- Symantec Sales Expert + in Symantec Enterprise Vault 10- CommVault® Technical Sales Professional (CVTSP)- Commvault Sales Professional Accreditation (CVSP18)- Commvault v11 Solution Architect Certification (CVSA) Show less

  • Service Delivery Manager

    Jan 2015 - Feb 2020

  • Senior Backup Consultant

    Dec 2013 - Dec 2017
• 

  Conscia Norge AS

  Mar 2020 - now

  A Service Delivery Manager (SDM) is responsible for managing the delivery of services to customers, ensuring they are delivered effectively and efficiently. The role involves working closely with customers to understand their needs and requirements, developing service delivery strategies, and managing teams of service delivery personnel. Key aspects of the job include quality assurance, performance management, budget management, and contract management. In addition, an SDM must continuously review service delivery processes and implement improvements to ensure that services are delivered to the highest standards, meeting customer expectations and driving customer satisfaction. The role of an SDM is critical to ensuring a company's success in delivering services to its customers. Show less

  • Quality Manager

    Feb 2023 - now

  • Service Delivery Manager

    Mar 2020 - Jan 2023