Talk to sales Try for Free
Jon Willis, CMCA

Jon Willis, CMCA

Front Desk Agent

Followers of Jon Willis, CMCA658 followers
location of Jon Willis, CMCAGreater Boston

Connect with Jon Willis, CMCA to Send Message

Connect

Connect with Jon Willis, CMCA to Send Message

Connect

  • Timeline

  • About me

    Property Manager at RGR Property Management

  • Education

    • Algonquin Regional High School

      -

    • Universidad Adolfo Ibáñez

      2014 - 2014
      Spanish Language and Culture

      Fall Semester Abroad

    • University of Denver

      2012 - 2016
      Bachelor’s Degree Hospitality Administration/Management

      Activities and Societies: Men's Club Water Polo- President Minoring in Accounting

  • Experience

    • Grand Teton Lodge Company

      Jun 2013 - Aug 2013
      Front Desk Agent

    • Noodles & Company

      Mar 2014 - May 2015
      Guest Services Team Member

    • The Little Nell

      Jun 2015 - Sept 2015
      Housekeeping Intern

    • Magnolia Hotels

      Oct 2015 - Jun 2016
      Front Desk Agent

      • Fulfilled duties of checking in and out guests, providing hotel information to guests, quickly resolving issues, and running required reports using IDPMS and HotSOS systems.• Helped achieve above 9.3 out of 10 consistently for guest service related metrics.• Worked during a complete renovation and rebranding of the hotel.

    • Waldorf Astoria New York

      Jun 2016 - Mar 2017
      Housekeeping Manager

      • Managed more than thirty individuals including room attendants, houseman and supervisors in a unionized environment.• Responsible for the housekeeping service for over 230 guest rooms.• Inspected room cleanliness and quality, and reports any maintenance needs to property operations department to improve room quality.• Analyzed and responded to SALT surveys leading to growth in cleanliness scores year over year. • Managed the closure of the housekeeping department for the hotel's closure in 2017. Show less

    • Four Seasons Hotel Boston

      Mar 2017 - May 2020

      Primarily managed PM housekeeping operation. Worked and trained with turndown team to ensure all Forbes Five Star Standards were met.Handled weekly scheduling for entire department and labor management to meet operational needs and departmental budget.Wrote revised standards tests and created analytic reports on test results to better identify areas of improvement for employees and aide in employee training.Maintained an average Medallia score of 90.2 for Housekeeping and Cleanliness during time in role. Show less

      • Assistant Director Of Housekeeping

        Jan 2019 - May 2020

      • Assistant Housekeeping Manager

        Mar 2017 - Jan 2019

    • The Veranda House Hotel Collection

      Aug 2020 - Oct 2020
      Assistant General Manager (Seasonal)

    • RGR Property Management

      Nov 2020 - now

      Onsite manager of a 220 unit luxury condominium building.

      • Director of Operations

        Jan 2025 - now

      • Onsite Property Manager

        May 2023 - Jan 2025

      • Property Manager

        Feb 2021 - Apr 2023

      • Assistant Property Manager

        Nov 2020 - Jan 2021

  • Licenses & Certifications

    • Massachusetts Real Estate Salesperson License

      Massachusetts Board of Registration of Real Estate Brokers and Salespersons
      Aug 2020

    • Certified Manager of Community Associations (CMCA®)

      Community Association Managers International Certification Board (CAMICB)
      Mar 2024
      View certificate certificate

    • Certification in Hotel Industry Analytics

      American Hotel & Lodging Association
      Jun 2015

    • Guest Service Gold Certification

      American Hotel & Lodging Association
      Aug 2013