Elias Mugambi

Experience

• 

  KCB Bank Group

  Jun 2021 - Sept 2021

  Intern

  I assisted in doing Data remediation and reconciliation.I supported sales team.Guided and Assisted Customers to fill account opening forms .Assited in other assigned Bank Office activities

• 

  KCB Bank Group

  Nov 2021 - now

  Solutions Provider- Customer Satisfaction.Bank and Customer Custodian.Cross- selling banks products and services to promote business growth .Paying/Receiving Cash/ Cheque Deposit and Funds Transfer services .IMT services.Validation and Capture of transactions.Till Management .Raising and paying Vouchers Delivering set sales targets in asset and liability for: Retail Banking, Agri, SAHL, Agent Banking, Mortgage and Bancassurance products.Providing excellent customer service.Participating in product campaigns to ensure product information is readily available to customers.Conducting door-to-door direct sellingSeeking customer feedback on bank products.Providing regular sales reports. Deliver set sales targets in asset and liability for: Retail Banking, Agri, SAHL, Agent Banking, Mortgage and Bancassurance products.Provide excellent customer service.Participate in product campaigns to ensure product information is readily available to customers.Conduct door-to-door direct sellingSeek customer feedback on bank products.Provide regular sales reports.

  • Bank Officer - Teller

    Feb 2024 - now

  • Retail banking DSR

    Jun 2022 - Mar 2024

  • MSME DSR

    Nov 2021 - May 2022