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Brian Johns

Brian Johns

Food Service Specialist

Followers of Brian Johns270 followers
location of Brian JohnsGrant, Oklahoma, United States

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  • Timeline

  • About me

    IT Support Specialist

  • Education

    • Western Governors University

      2008 - 2012
      Information Technology Networking, Databases, Web Development, Technical Writing

      Completed the following cerifications:CompTIA A+, Network+, Security+, Project+CIW Foundations, Database Design Specialist, Web Design SpecialistMTA: Windows Operating System Fundamentals (Windows 7)MTA: Windows Server Administration Fundamentals

    • Western Governors University

      2012 - 2023
      Master of Business Administration (M.B.A.) Business Administration and Management, General

  • Experience

    • United States Army Reserves

      Jan 1998 - Jul 2006
      Food Service Specialist

    • Planet-E-Shop

      Jan 2000 - Mar 2002
      Quality Assurance/Customer Service

      + Mentored 40 employees on quality and compliance issues.+ Provided call escalation support for inbound customer service staff of 50 representatives.+ Generated daily phone reports for an average of 500+ daily calls.

    • Choctaw Casinos & Resorts

      Jun 2005 - Sept 2013
      Security Corporal

      - Maximized efficiency of equipment inventory by creating a database to track 1500+ pieces of issued equipment. - Managed storage of lost property and created database to maintain $10,000+ inventory. - Controlled access to Casino and deterred criminal activity by monitoring interactions of 1000+/dayCasino guests. - Documented activity that was suspicious and many times criminal.

    • Gaming Capital Group, LLC

      Sept 2013 - Aug 2014

      Purchased parts required to maintain gaming equipment for casinos in Oklahoma. + Maintained gaming equipment for the Choctaw Casino and Resort in Grant, OK.+ Performed installations and conversions of gaming equipment for 4 different Choctaw Casinos.

      • Purchasing Assistant

        May 2014 - Aug 2014

      • Game Technician

        Sept 2013 - May 2014

    • PrideStaff

      Feb 2015 - May 2015
      Call Center Support

      Provided support by sorting faxes and creating and working cases.

    • FCR

      Jul 2015 - Nov 2015
      Technical Support

      Provided support for hardware, software and mobile application made by the client.

    • ResultsCX

      Dec 2015 - Jun 2018

      Monitored real time adherence of call center associates. Created and submitted reports as scheduled and via request. Escalated technical issues to help desk and external clients as required. Trained new hires for roadside assistance and insurance clients.

      • Local Resource Planner

        Jul 2017 - Jun 2018

      • Associate Trainer

        Dec 2015 - Jul 2017

    • RURAL HEALTH NETWORK OF OKLAHOMA INC

      Jun 2018 - Aug 2022
      Health Information Specialist

    • Choctaw Nation of Oklahoma

      Aug 2022 - Jun 2023
      IT Support Specialist

  • Licenses & Certifications