James Enape

Experience

• 

  Jumia Nigeria

  Dec 2014 - now

  - Leading a team of quality associates and evolving a centre of process excellence program across the organization- Working with leadership and across the organization to facilitate the application of various approaches, methodologies, and frameworks to encourage and support innovation and change initiatives- Champion SOP development and change management while cutting off the waste in our processes.- Drive processes and procedures with clear expectations using defined metrics.- Co-ordinate regular and timely updates of product information and content on-site within the overall product management process.- Advising on options, risks, and costs versus benefits and impact on other business processes and business systems- Responsible for ensuring customers are provided with a wide assortment of genuine products.- Compilation of weekly report to analyze product upload quality and creation of material to re-educate sellers.- Support strategic initiatives requiring analysing and understanding complex sets of data, managing projects while engaging multiple stakeholders.- Connect the dots with internal and external stakeholders for effective service delivery- Collect data on growing trends of products to spot counterfeits and other product-related issues- Gather weekly trends from all countries for performance and analytics to predict.- Helping to clarify priorities and coordinating cross-organizational association where common needs have been identified- Promote quality management systems and continuous improvement. Show less - Ensure the implementation of all the initiatives that will enable rational management of the material, human resources (logistics and procedures)- Carry out smooth operation of the administrative functions including work environment, space, equipment, and information retrieval system- Managing End to End report document for overall studio process- Prepare an end-of-day report with accurate and complete information- Ensure sharing of best practices among the team to drive efficiency- Respond to vendors Request and complaint in person, via email and phone- Optimize document flow management and propose process improvement solutions- Managing payment process for VAS and compiling payments inflow- Creating and Managing product inventory for product samples Show less

  • Quality Control and Data Management

    Oct 2019 - now

  • Studio & Operations Administarator

    Jun 2015 - Sept 2019

  • HR Intern

    Dec 2014 - Jun 2015