Stephen Leedell

Experience

• 

  Pinguin

  Jun 2006 - Jul 2007

  QA supervisor

  Managing the Quality Assurance of various vegetable products for process and freezing. Responsible for staff whose roles were ensuring the accurate measurement of raw product and maintenance of set targets.

• 

  Swains Plc

  Jul 2007 - Jan 2016

  Operations Co-Ordinator

  In this role I have not only organised all Operations activity to budget but have been instrumental in gaining new business and up-selling the existing base. In addition to provisioning sale of products I have a responsibility for maintenance and repair of systems, requiring close client contact and special project management as required which often involves liaising direct with clients and re-sellers (channel partners) of Swains products.More recently I have undertaken a sales role whilst job-sharing which involves account management and quoting customers to extend and renew contracts. Show less

• 

  Virgin Media Business

  Jan 2016 - Oct 2021

  2nd line technical support for all data and broadband faults, working closely with many departments to ensure the customer service levels stay high.

  • Network Operations Engineer

    Sept 2017 - Oct 2021

  • Business Support Analyst

    Jan 2016 - Sept 2017
• 

  Virgin Media O2

  Oct 2021 - now

  A main contributor to VMO2's network customer satisfaction program (Customer Pulse), dedicated to making data-driven decisions and promoting a customer-centric approach.Specialising in elevating Net Promoter Score (NPS) and Net Satisfaction Score (NSS), operating within a matrix management

  • Service Manager - Network Experience

    Aug 2024 - now

  • Digital engagement manager

    Oct 2021 - Aug 2024