
PLARIDEL V.
Call Center Representative

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About me
Recruiter | Bridging Talent and Opportunity | Aspiring Project Manager | Let's Connect!
Education

Apayao State College
2008 - 2012Bachelor of Science in Information Technology Information Technology
Benguet State University
2016 - 2019Master's degree Human Resource Management
Experience

ITI Philippines
Jun 2012 - Jun 2013Call Center Representative• Contact businesses or private individuals by phone• Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation• Take the customer through the sales process by obtain customer information• Complete records of telephonic interactions, orders and accounts

Widest Asian Learners English School Incorporated
Sept 2013 - Mar 2014ESL Junior Teacher• Preparing lesson plans in accordance with students' learning needs.• Designing and presenting educational material.• Tailoring lessons to accommodate differences in learning style and speed.• Evaluating students' progress.• Preparing and disseminating progress reports at regular intervals.• Remaining knowledgeable about and respectful of cultural differences within the classroom.• Assisting students with their technical difficulties, where possible.

Monol International Education Institute
Apr 2014 - Jun 2015ESL Teacher• Address all aspects of communication through appropriate instruction that develops each student’s ability to read, write, speak, and listen • Administer academic and language assessments for the purpose of evaluating student progress for meeting academic learning targets and progress in language acquisition• Maintain complete and accurate records of student progress and evidence of growth and progress• Manage allotted learning time to maximize student achievement

Acadsoc Ltd
Jul 2015 - Dec 2020🎯 Managed a dynamic recruitment team of 5-12, fostering a culture of collaboration and accountability that resulted in meeting and exceeding monthly hiring objectives.🎯 Reduced time-to-fill from 2 weeks to just 1 week, optimizing the recruitment process and ensuring swift placements for critical roles.🎯 Exceedingly met monthly hiring quotas as a team, demonstrating strong collaboration and strategic execution to fulfill organizational staffing needs. 🎯 Supervised a team of recruiters and trainers, enhancing collaboration and achieving a 25% increase in team performance and candidate quality.🎯 Revamped training materials for recruitment processes, leading to successful company-wide adoption, and a significant increase in hiring headcounts to meet organizational needs.🎯 Managed recruitment efforts, providing hands-on support to team members, which improved operational efficiency and capacity for high-volume hiring. 🎯 Created a manual Applicant Tracking System (ATS) to streamline the recruitment process, enhancing efficiency and organization.🎯 Consistently achieved a monthly hiring target of 20, making me the only recruiter out of 8 in the project to meet this quota.🎯 Discovered a passion for recruitment during my first experience, enjoying the process of interviewing and connecting with candidates. 🖌️Designed and delivered engaging English lessons tailored to diverse student needs and learning styles.🖌️Monitored student progress and adapted teaching methods to enhance learning outcomes.🖌️Achievement: Contributed to a high student satisfaction rate through personalized lesson plans.
Recruitment Manager
Jul 2018 - Dec 2020Recruitment and Training Manager
Nov 2017 - Jun 2018Recruitment Specialist
Aug 2017 - Oct 2017English Second Language Teacher
Jul 2015 - Jul 2017

BPI-Philam Life Assurance Corp.
Mar 2016 - Mar 2018Financial Advisor🎯 Achieve monthly sales quotas by securing at least 2 client approvals through customized financial plans.🎯 Deliver specialized advice on insurance, investments, and cash management, maintaining a client satisfaction rate of 90% or higher by promptly addressing inquiries and concerns.🎯 Conduct quarterly portfolio reviews and adjustments to ensure alignment with life changes and market shifts, targeting 5-10% annual growth in each portfolio while expanding the client base by at least 20% each year. Show less

CM Local Marketing
Oct 2017 - Apr 2018Ad Graphic Designer🎯 Design and produce 20 high-quality graphics weekly, tailored to drive engagement within the real estate market, aiming for 500+ likes and shares on social media platforms.🎯 Present at least 3 initial drafts per project to the owner, refining ideas based on feedback to reach final approval for all designs.🎯 Test graphics across 5+ digital platforms to ensure visual consistency and brand alignment, optimizing each design to enhance brand recognition and attract real estate clients.

Highland PH
Jan 2021 - May 2021Marketing Specialist (Project Based)🎯 Drove a remarkable 15-30% increase in sales through strategic content creation and engaging social media campaigns, effectively capturing the target audience's attention.🎯 Pioneered paid advertising initiatives that significantly boosted brand visibility and generated additional sales, establishing a sustainable revenue stream.🎯 Collaborated with the business owner to revamp the marketing strategy, leveraging data-driven insights to enhance audience engagement and optimize advertising spend, resulting in improved ROI and brand growth. Show less

Leverage Companies
Jun 2021 - Jun 2022Talent Acquisition Specialist🎯 Collaborated with departments to align on recruitment needs and developed a standardized hiring process, including SOPs, email templates, and a structured recruitment workflow.🎯 Consistently delivered high-volume candidate endorsements, successfully endorsing 20+ candidates per week to meet staffing demands.🎯 Gained specialized experience in real estate recruitment, building knowledge of essential roles and skills needed for success in the industry and supporting strategic hiring forecasts. Show less
Licenses & Certifications
- View certificate

Recruiting Foundations
LinkedInOct 2022 - View certificate

Google Project Management: Specialization
GoogleDec 2024
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